Yesenia Villegas

Work History

Receptionist/Legal Assistant

The Finkel Firm

06.2022 - Current

Communicated pertinent information to clients via phone, email, and mail.
Organized documents to manage paper and electronic filing systems of clients.
Filed court documents and legal pleadings with court clerk on behalf of attorneys.
Prepared and drafted correspondence and legal forms to maintain smooth communications.
Responded to client inquiries to provide accurate legal advice and offer assistance.
Contacted clients to schedule appointments and discuss progress of cases.
Answered phone promptly and directed incoming calls to correct staff over 50 calls per day.
Operated multi-line telephone system to answer and direct high volume of calls
Handled assignments independently with good judgement and critical thinking skills

Autism Behavioral Therapist

Innovative Behavioral Therapies

02.2022 - 06.2022

Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
Maintained client confidentiality to protect patient privacy.
Utilized evidence-based techniques to deliver successful treatment.
Performed assessments to evaluate clients' mental health status, needs and goals.
Documented client progress to track effectiveness and inform future treatment plans.
Supported clients in developing coping skills to help patients manage life challenges and difficulties.
Educated clients and families on mental health issues to promote understanding and support.
Developed treatment plans to outline steps necessary for clients to achieve goals.
Updated parents and caregivers on client progress to visualize client trajectory.
Trained parents and caregivers to support client treatment and behavior reduction protocols.
Observed client behavior and collected, documented and summarized data to formulate treatment plans.
Attended training to acquire and maintain technical knowledge.
Handled clients safely and appropriately to minimize risk of physical injury.
Implemented prescribed behavioral skills training to reduce problem behavior.

Receptionist

Ortega, Canossa And Associates

08.2019 - 01.2022

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Organized, maintained and updated information in computer databases.
Corresponded with clients through email, telephone, or postal mail.
Handled cash transactions and maintained sales and payments records accurately.
Managed multiple tasks and met time-sensitive deadlines.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Operated multi-line telephone system to answer and direct high volume of calls.
Handled assignments independently with good judgement and critical thinking skills.
Restocked supplies and submitted purchase orders to maintain stock levels.
Assisted with onboarding new clients and securing paperwork completion.
Collected cash/debit payments, processed transactions and updated relevant records.
Sorted, received, and distributed mail correspondence between departments and personnel.
Scheduled office meetings and client appointments for staff teams.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Maintained visitor log for entering and leaving facility for security purposes.
Compiled information from files and research to satisfy information requests.

Key Holder

99 Cents Only Store

05.2018 - 07.2019

Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Trained and supervised new employees to apply best practices in customer service and store operations.
Marked-down clearance items and relocated merchandise to proper store areas.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
Educated staff on strategies for handling difficult customers and challenging situations.
Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Prepared and submitted reports to keep management informed of sales activities and progress.

Cashier Team Lead

Tacos Ensenada

04.2013 - 03.2018

Communicated with customers and team members to solve problems.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Assisted customers by answering questions and fulfilling requests.
Processed both cash and card purchases and returns.
Received and processed customer payments.
Quickly and accurately counted drawers at start and end of each shift.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Trained team members on cash register operation and cash handling.
Operated POS cash register and equipment to collect payments.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Monitored areas for security issues and safety hazards.
Interpreted and enforced operating instructions, procedures and safety rules.

Summary

Overview

Work History

Receptionist/Legal Assistant

Autism Behavioral Therapist

Receptionist

Key Holder

Cashier Team Lead

Education

No Degree -

High School Diploma -

Skills

Languages

Timeline

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