Yesenia Yocum

Office Administrator

Chiloquin Fire and Rescue

09.2019 - Current

Closely coordinating with staff members and or volunteers daily to assist them with their responsibilities and duties to the department / agency.
Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas. From ordering basic office supplies; Fire and Medical PPE, Fire and Medical supplies and tools, and the purchase and selling of Fire and Medical Apparatus. Recorded expenses and maintained accounting records.

Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents. Storing of employee records and patient records. Following strict HIPPA procedures.

Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy. Preforming payroll for 10 staff members and roughly 32 volunteers. Processing daily accounts receivables and accounts payables.

Assisted in financial management tasks such as creating fire billing invoices for various wildland fires. I have created invoices for the 242 Fire, Chiloquin Ridge Fire of 2021, Boot Leg Fire, various smaller fires along the Sun Mountain Forest. I have created and submitted reports for State Conflagrations with Oregon Fire State Management (OSFM). I have created invoices directly to the Oregon Department of Forestry (ODF). These invoices were for fire suppression, and the purchasing of supplies and materials for CF&R Station #2 which is a joint station between Chiloquin Fire and Rescue and ODF. I have assisted with yearly district budgeting, expense reporting, invoice processing, purchase order creation.
Fostered strong professional relationships with clients by scheduling appointments promptly, maintaining accurate contact records, and delivering excellent customer service. These skills have been achieved through maintaining the FireMed program and outdoor burning permit program through CF&R.

Assisted in event planning and execution, from securing venues, supplies and or materials, personnel, to managing logistics during the events themselves. During the 242 Fire of 2020 and Boot Leg Fire of 2021, I secured and distributed materials in the form of donations and supplies for the firefighters and support staff. I coordinated meals for the 1st four days before a Team took over command. I was the district PIO for the community. Answering questions via phone and in person. I kept track of employee time and payroll.

Completed forms, reports, logs, and records to quickly handle all documentation for human resources. Managed filing system, entered data and completed other clerical tasks.

Liaised between clients and vendors and maintained effective lines of communication. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to District Board Members. Managed travel arrangements for District Board Members, the Fire Chief, department staff and volunteers, by securing training classes and making hotel reservations.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. My position requires me to have accuracy and the ability to express attention to detail.
Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently. Calculated payroll deductions by accurately using Quickbooks and processed payroll to meet preset requirements. Processed payroll garnishments such as tax liens and child support. Secured timekeeping information for accurate and efficient payroll processing. Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database. Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately. Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution. Prepared detailed reports on payroll activities for The Fire Chief and District Board Members to review, highlighting areas requiring improvement or attention.
Implementation of Department and District Polices, Standard Operating Procedures (SOP)'s and Standard Operating Guidelines (SOG)'s on a daily basis. Insuring the District policies and State and Federal policies are meet and maintained.
As an Office Administrator, I possess the following skills; Word processing, creating and maintaining spreadsheets with Excel, maintaining data bases, along with the proficient use if computers, and I am able to learn and multiple software programs. As on Office Administrator I communicate orally and in writing via email and or documentation with a variety of people. This is preformed by answering questions, gathering, exchanging information to the public and or customers. My position requires me to have the ability to work with little to no supervision, as the Fire Chief is not always in the office, I posses the ability to resolve problems and the ability to work well with others. I can make decisions regarding office and district procedures. I communicate daily with the public in a professional manor.

Customer Service Representative

Crater Lake Resort

05.2017 - 09.2019

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved resort guest complaints with empathy, resulting in repeat business. I enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Assisted customers in navigating company website and placing reservations in person and online via telephone, improving overall user experience.
Collaborated with team members and housekeeping members to develop best practices for consistent customer service delivery.
Provided coaching and training for new hires, contributing to their successful integration into the team.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Housekeeper

Crater Lake Resort

05.2016 - 09.2019

As housekeeper I cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items. I disinfected and mopped bathrooms to keep facilities sanitary and clean. I maintained a spotless environment for guests through diligent daily housekeeping tasks.
I collaborated with other housekeeping staff to complete tasks efficiently and effectively. As a housekeeper you have to possess great attention to detail.
I possess the ability of time management, and follow directions clearly with minimal supervision.
I provided comprehensive training for new housekeepers.

Summary

Overview

Work History

Office Administrator

Customer Service Representative

Housekeeper

Education

Associate of Science - General Business

Associate of Science - General Studies

High School Diploma -

Skills

Languages

Timeline

Office Administrator

Customer Service Representative

Housekeeper

Associate of Science - General Business

Associate of Science - General Studies

High School Diploma -

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