YESENIA ZERVIUDAKIS
NORTH FORK,CA
Summary
-Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
- Energetic Manicurist bringing 12 years as experience as collaborative and responsible team player. Consistently requested by patrons due to level of care, precision and attention to comfort. Skilled in acrylic, gel and natural nail care techniques.
Overview
23
23
years of professional experience
Work History
Supervisor
Smart And Final
11.2000 - Current
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Professional Nail Technician
Sugar Tips Nails
08.2012 - Current
- Enhanced customer satisfaction by providing high-quality manicure and pedicure services.
- Increased client retention through excellent communication skills and personalized nail care recommendations.
- Delivered top-notch hygiene standards by maintaining a clean, sanitized, and organized work station.
- Promoted salon''s reputation with creative nail designs that matched clients'' preferences and personal style.
- Developed professional relationships with clients by addressing concerns and resolving issues promptly.
Merchandiser Manager
Smart And Final
11.2000 - Current
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Increased sales by implementing effective merchandising strategies and collaborating with store partners.
- Streamlined inventory management processes for enhanced efficiency and reduced waste.
- Implemented creative visual displays to attract customers and boost sales performance.
- Maintained a safe work environment by adhering to company policies and industry regulations.
Sales Associate
Smart And Final
11.2000 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
Education
Associate of Arts - Fashion Design
Brooks College
Long Beach, CA04.2002
High School Diploma -
Fresno High School
Fresno06.1998
Skills
- Operations Management
- Inventory Control
- Strategic Planning
- Process Improvement
- Team Building
- Client Communication
- First Aid/CPR
- Fluent in Spanish
- Positive Attitude
- Active Listening
- Decision Making
- Manicure Design
Languages
Spanish
Native or Bilingual
French
Elementary
Timeline
Professional Nail Technician
Sugar Tips Nails
08.2012 - Current
Supervisor
Smart And Final
11.2000 - Current
Merchandiser Manager
Smart And Final
11.2000 - Current
Sales Associate
Smart And Final
11.2000 - Current
Associate of Arts - Fashion Design
Brooks College
High School Diploma -
Fresno High School
Similar Profiles
Elizabeth GodoyElizabeth Godoy
Assistant Manager at Smart And FinalAssistant Manager at Smart And Final
Johana CervantesJohana Cervantes
Stocker at Smart N FinalStocker at Smart N Final
Jeremy IbarraJeremy Ibarra
Isle Stocker at Smart And FinalIsle Stocker at Smart And Final
Hector MoralesHector Morales
Meat Department Manager at Smart And FinalMeat Department Manager at Smart And Final
Matthew AbiolaMatthew Abiola
Chairman Senate Committee on Results at Federal University Oye-EkitiChairman Senate Committee on Results at Federal University Oye-Ekiti