Yesenia Zunga
Hanford,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
Kohl's
Harford, CA
11.2024 - Current
- Promoted special offers and discounts to encourage additional purchases.
- Greeted customers upon entering the store and provided assistance.
- Provided product information and answered customer questions.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Stocked shelves with merchandise according to company standards.
- Demonstrated knowledge of store products and services.
- Kept informed about new products arriving at the store on a regular basis.
Flight Attendant
Aeromexico
Mexico, DF
04.2022 - 06.2024
- Provided safety instructions to passengers prior to takeoff and landing.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Greeted passengers, answered questions, and directed them to their seats.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Provided assistance to disabled passengers when necessary.
- Cooperated with pilots and crew members while performing duties on board the plane.
Cashier
Sprouts Farmers Market Inc, Grocery
Oceanside, CA
11.2018 - 01.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier
El Super Market
Salinas, CA
09.2015 - 06.2018
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Warren High School
Downey, CA07-2015
Skills
- Customer Service
- FAA Regulations
- Emergency Response Coordination
- First Aid
- Regulatory Compliance
- Sales expertise
- Public Speaking
- Company culture and values
- Passenger Assistance
- Public interaction
- Conflict Mediation
- Administrative tasks
- Emergency Procedures
- Training and coaching
- Issue Resolution
Languages
Spanish
Full Professional
Timeline
Retail Sales Associate
Kohl's
11.2024 - Current
Flight Attendant
Aeromexico
04.2022 - 06.2024
Cashier
Sprouts Farmers Market Inc, Grocery
11.2018 - 01.2022
Cashier
El Super Market
09.2015 - 06.2018
High School Diploma -
Warren High School
Similar Profiles
Dakota KochDakota Koch
Sales Associate at Kohl'sSales Associate at Kohl's
Tianna HerriottTianna Herriott
Beauty Advisor at Kohl'sBeauty Advisor at Kohl's
Dianne DelarosaDianne Delarosa
Merchandising Lead at Kohl'sMerchandising Lead at Kohl's
Holly OlsonHolly Olson
Store Manager at Kohl'sStore Manager at Kohl's
ANNETTE NICELYANNETTE NICELY
Line Operator - Quality Analytics at Del Monte Foods CompanyLine Operator - Quality Analytics at Del Monte Foods Company