Yesenia A. Valdez
Apple Valley,CA
Summary
Highly motivated with experience and knowledge in customer service. 3 years of secretary experience, managing daily administrative support tasks and operations. Well Organized, quick learner and committed to delivering high quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
Cardinal Health at Home
, Ontario
08.2020 - Current
- Worked safely around moving machinery
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Cleaned and maintained the warehouse in compliance with OSHA safety standards
- Performed inventory control, such as counting and stocking merchandise
- Shipped material and performed boxing, packing, labeling and preparation of related documents
- Operated forklifts to transfer inventory to and from target destinations
- Operated PC and RF-based computer systems for inventory management
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep
- Work areas organized and hazard-free.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Entered quantity received against purchase order in computer system.
Receptionist
Hesperia Animal Hospital
Hesperia, CA
01.2017 - 05.2020
- Kept the reception area clean and neat to give visitors a positive first impression
- Created and updated client records to maintain accurate and compliant documents
- Scheduled and confirmed appointments as well as conducted follow up calls with clients
- Greeted incoming customers professionally and provided friendly knowledgeable assistance
- Provided clerical support to clients by copying, faxing and filling out documents
- Provided training for new staff
- Answered a multi-line phone system and greeted callers enthusiastically
- Handled daily scheduling tasks and provided administrative support
- Completed accurate daily report documents, memos and invoices.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Maintained daily report documents, memos and invoices.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
- Reviewed and balanced daily bank deposits and deposit report.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Cashier/Cook
Del Taco
Hesperia, CA
05.2018 - 04.2019
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation
- Maintained high standards of customer service during fast paced hours
- Prepared and cooked food according to instructions.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Addressed customer needs and made product recommendations to increase sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Greeted customers entering store and responded promptly to customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on sales software system operation.
Education
Hesperia High School
Skills
- Excellent multi-tasking ability
- Data Entry and Database Skills
- Document Sorting
- Motivated Team Player
- Attention to Detail
- Proficient in Microsoft Office
- Productivity and Time Management
- Strong Attention to Detail
- Verbal and Written Communication
- Inventory Recordkeeping
- Customer Service
- Reliable and Responsible
- Payment Processing
- Customer Relationships
- Quick Learner
- Team Coordination
- Customer-Oriented Mindset
- Problem Solving
- Schedule Management
- Clerical support
- Ease with Computers and Technology
- Payment Distribution
Timeline
Warehouse Associate
Cardinal Health at Home
08.2020 - Current
Cashier/Cook
Del Taco
05.2018 - 04.2019
Receptionist
Hesperia Animal Hospital
01.2017 - 05.2020
Hesperia High School
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