Hi, I’m
Yesenia Gregorio
Falls Church,VA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go an extra mile to assist others with solving problems. Dedicated Front desk agent with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
years of professional experience
Work History
Comfort Inn By Choice HotelsFalls Church, VA
Front Desk Receptionist
09.2021 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Kept accounts in balance and ran daily reports to verify totals.
Denny's RestaurantFalls Church, VA
Host
08.2020 - 03.2021
Job overview
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Checked and restocked server areas and organized and got change for front counter.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers by keeping dining area ready for every guest.
Education
Justice High School Falls Church
High School Diploma
06.2021
Skills
- Verbal Communication
- Team Collaboration
- Hospitality Service
- Customer Service
- Sensitive Information Handling
- Performance Improvement
- Coordination
- Staff Management
- Business Administration
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
Comfort Inn By Choice Hotels
09.2021 - Current
Host
Denny's Restaurant
08.2020 - 03.2021
Justice High School
High School Diploma
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