Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yeshiya Fossitt

Orlando,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Adventhealthcare
10.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Back Office Associate

Concentrix
02.2021 - 03.2023
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained and updated office records, both digital and physical.
  • Collaborated with various departments to complete assigned tasks.
  • Assisted with budgeting and financial management to keep office operating within budget.
  • Interacted with customers by phone, email, or in-person to provide information.

Customer Service Representative

Gubagoo
11.2019 - 12.2020
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.

Dispatcher

Bags Inc.
02.2018 - 09.2019
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reported delays, accidents or other traffic and transportation situations.

Customer Service Representative

24-7 Intouch
03.2017 - 12.2017
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.

Education

High School Diploma -

Brunswick Job Corps Center
Brunswick, GA
03.2018

Skills

  • Relationship selling
  • Administrative Support
  • Account Management
  • Microsoft Word
  • Credit card payment processing
  • Problem-solving abilities
  • Microsoft Office expertise
  • Inbound and Outbound Calling
  • Processing orders
  • Delivery procedures
  • Data entry
  • Customer service

Timeline

Customer Service Representative

Adventhealthcare
10.2022 - Current

Back Office Associate

Concentrix
02.2021 - 03.2023

Customer Service Representative

Gubagoo
11.2019 - 12.2020

Dispatcher

Bags Inc.
02.2018 - 09.2019

Customer Service Representative

24-7 Intouch
03.2017 - 12.2017

High School Diploma -

Brunswick Job Corps Center

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Yeshiya Fossitt