Yesica Acosta Sanchez
Anaheim,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2
2
years of professional experience
Work History
SleekShop
Cosmetics Store
Tustin, CA
03.2024 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Planned and completed group projects, working smoothly with others.
Soccer Team
Soccer team Manager
Santa Ana, CA
05.2022 - 04.2024
- Developed and implemented team-building strategies to promote collaboration and cohesion.
- Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Resolved conflicts between team members in a timely manner to maintain harmony within the team.
- Analyzed data from various sources such as customer surveys or market research studies to inform decisions about product development or customer service initiatives.
- Maintained accurate records of personnel files including payroll information; updated employee records upon changes in status or position.
- Motivated team members to consistently achieve or exceed performance expectations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Education
High School Diploma -
Los Amigos High School
Fountain Valley, CA05-2023
Business Office Administration License - Business Office Administration License
UEI College - Garden Grove
Garden Grove, CASkills
- Team Management
- Public Speaking
- Excellent Communication
- Problem-Solving
- Customer Relations
- Data Management
- Communication
- Friendly, Positive Attitude
- Verbal Communication
- Problem Resolution
- Organization
- Flexible and Adaptable
Languages
English
Professional
Spanish
Professional
Affiliations
- I have my own little business for hand made ribbon flowers.
- Having a family soccer team
Accomplishments
- Civic engagement
Timeline
SleekShop
Cosmetics Store
03.2024 - Current
Soccer Team
Soccer team Manager
05.2022 - 04.2024
High School Diploma -
Los Amigos High School
Business Office Administration License - Business Office Administration License
UEI College - Garden Grove
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