Yesica Alba
Hanover Park,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
22
22
years of professional experience
Work History
Account Executive
Workforce Management Inc
10.2022 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Restaurant General Manager
Village Tavern & Grill
01.2020 - 07.2022
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Tasting Room Associate
Lynfred Winery
04.2018 - 11.2020
- Increased sales through upselling techniques and promoting wine club membership benefits to guests.
- Handled cash transactions accurately and efficiently while maintaining a high level of customer service.
- Assisted in planning and executing special events, creating memorable experiences for attendees.
- Maintained a clean and inviting tasting room, ensuring an enjoyable atmosphere for visitors.
- Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
- Demonstrated adaptability in accommodating diverse groups of guests, including large parties or those with special needs or requests.
Logistics Coordinator
Quick Delivery Inc
03.2016 - 03.2018
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Restaurant Manager
Village Tavern Restaurant
07.2004 - 01.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Assistant Manager
Pilot Pete’s
09.2002 - 04.2004
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands
Education
William Rainey Harper College
Palatine, ILJames B Conant High School
Schaumburg, ILSkills
- Account Management
- Relationship building and management
- Customer Service
- Interpersonal Skills
- Strong relationships
- Staff Management
- Customer Engagement
- Passion for customer satisfaction
Timeline
Account Executive
Workforce Management Inc
10.2022 - Current
Restaurant General Manager
Village Tavern & Grill
01.2020 - 07.2022
Tasting Room Associate
Lynfred Winery
04.2018 - 11.2020
Logistics Coordinator
Quick Delivery Inc
03.2016 - 03.2018
Restaurant Manager
Village Tavern Restaurant
07.2004 - 01.2016
Assistant Manager
Pilot Pete’s
09.2002 - 04.2004
William Rainey Harper College
James B Conant High School
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