Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yesica Betancourt Rodriguez

San Antonio

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

2
2
years of professional experience

Work History

Front End Associate

Walmart
San Antonio
05.2025 - Current
  • Assisted customers in locating products and answering inquiries.
  • Maintained cleanliness and organization of sales floor and displays.
  • Stocked shelves and ensured products were well-displayed.
  • Collaborated with team members to enhance customer experience.
  • Participated in training sessions to improve product knowledge.
  • Handled returns and exchanges efficiently while following store policies.
  • Processed transactions accurately using point-of-sale systems.

Call Center Representative

Alorica
San Antonio
07.2024 - 08.2024
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Front End Customer Service Associate

Walmart
San Antonio
06.2023 - 04.2024
  • Provided customers with product information, prices, availability, and delivery options.
  • Resolved customer complaints in a professional manner.
  • Demonstrated strong problem-solving skills when addressing customer issues.
  • Greeted customers warmly upon entering the store or on the phone call.
  • Collaborated with other departments to ensure excellent customer service was provided at all times.
  • Made sure all transactions were entered into the system correctly and promptly.
  • Performed cashier duties when necessary, including handling money accurately and efficiently.
  • Developed knowledge of products available for sale to better assist customers.
  • Provided feedback from customers to relevant teams in order to improve overall customer experience.
  • Ensured compliance with company policies related to front end operations.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.

Education

Bachelor of Science - Labor And Delivery Nursing

The University of Texas At San Antonio
San Antonio, TX
06-2028

John Paul Stevens High School
San Antonio, TX
06-2024

Skills

  • Customer Service
  • Account updating
  • Sales closing
  • Payment Processing
  • Call logging
  • Complaint resolution

Timeline

Front End Associate

Walmart
05.2025 - Current

Call Center Representative

Alorica
07.2024 - 08.2024

Front End Customer Service Associate

Walmart
06.2023 - 04.2024

Bachelor of Science - Labor And Delivery Nursing

The University of Texas At San Antonio

John Paul Stevens High School

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