Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

YESICA DE LA CRUZ

Aventura,FL

Summary

Human Resources and Customer Service Technician with strong experience in administrative support, employee recruitment, onboarding, training coordination, and client service. Skilled in problem-solving, interpersonal communication, and conflict resolution. Dedicated to fostering a positive work environment and delivering excellent service to employees and customers.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate - Part Time

Burlington
Hallandale, FL
04.2025 - Current
  • Stock and organize merchandise on sales floors.
  • Maintain a clean and orderly store environment.
  • Support loss prevention efforts and store policies.

Assistant Human Resources

VIVA 1A
Barranquilla, Colombia
02.2022 - 03.2024
  • Supported recruitment and hiring processes.
  • Maintained and updated employee records.
  • Coordinated onboarding and training sessions.
  • Managed attendance reports and assisted with payroll documentation.

Customer Service Agent

ROYAL FILMS
Barranquilla, Colombia
02.2018 - 11.2019
  • Provided direct support to Spanish-speaking clients.
  • Handled complaints and resolved customer issues.
  • Advised customers on products and services.

Education

Technologist - Human Talent Technologist

SENA
Barranquilla, Colombia
11-2021

Technician - Customer Service Technician

GENTE ESTRATEGICA
Barranquilla, Colombia
11-2015

Skills

  • Customer service
  • Team collaboration
  • Multitasking and organization
  • Attention to detail
  • Issue documentation

Languages

Spanish
Native/ Bilingual
English
Elementary

Timeline

Retail Sales Associate - Part Time

Burlington
04.2025 - Current

Assistant Human Resources

VIVA 1A
02.2022 - 03.2024

Customer Service Agent

ROYAL FILMS
02.2018 - 11.2019

Technologist - Human Talent Technologist

SENA

Technician - Customer Service Technician

GENTE ESTRATEGICA

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