Yesica Gonzalez
Dallas,TX
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Tricolor
Irving, TX
12.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Debt Collector
State Farm
Dallas, OR
08.2019 - 11.2023
- Mitigating loss and tracking of impounded vehicles by ensuring proper addressing of any risk and demonstrating effective skip tracing techniques when necessary
- Responsible for managing a portfolio consisting of Impounded Collateral accounts that are 0 to 120+ days delinquent
- Assess the level of risk associated with each stored vehicle to determine an appropriate course of action.
- Resolve complex impound scenarios including police impounds, complex insurance invoices related to repair liens or regarding two party liable repair checks
- Coordinate vehicle recovery working with Third Party Vendors, Impound Lots, Repair Shops, and Law Enforcement within approved thresholds
- Properly document all account activity in system of record
Cashier
la azteca
Irving, TX
07.2016 - 08.2019
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Achieved cost-savings by developing functional solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Science - Business Administration
Texas A&M Health Science Center
College Station, TX06-2022
Winfree Academy
Skills
- Fraud Detection
- Regulatory Compliance Understanding
Timeline
Customer Service Representative
Tricolor
12.2023 - Current
Debt Collector
State Farm
08.2019 - 11.2023
Cashier
la azteca
07.2016 - 08.2019
Associate of Science - Business Administration
Texas A&M Health Science Center
Winfree Academy
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