Yesica Gutierrez
Los Angeles,CA
Summary
Over the years, I have accumulated experience in customer service, data entry, reception duties, collections, dental assisting, insurance eligibility, accounts payable, payroll, cashiering, and the wireless industry. I am currently seeking a position where I can effectively apply my knowledge and experience, while remaining open to opportunities that will allow me to acquire new skills for further career advancement.
Overview
19
19
years of professional experience
Work History
Wholesale B2B Assistant to Retail Manager/E-Commerce
Malibu Sugar
Los Angeles, CA
10.2017 - Current
- Provided exceptional customer service through phone and email communication, implementing courtesy calls and emails to build strong relationships with clients. Managed onboarding documents and assisted with advertising efforts. Supported the wholesale business by aiding is sales activities, including data entry for sales orders, order processing, and invoicing. Assisted in accounts receivable tasks, such as closing invoices, collecting payments via debit, credit or checks, filling away important documents and sales order. Demonstrated expertise in inventory control reporting by efficiently processing RMA (Return Merchandise Authorization), credits, refunds, and generating detailed sales reports. Supported office manager with various administrative duties. As the retail manager I have to websites, styles/images/prices during promotions or new releases.
Dealer Support - Accounts Clerk - Office Admin Assistant
UP Mobile
Santa Fe Springs, CA
12.2012 - 10.2017
- Conducted trainings on sim activation portal and provided customer service over phone and email. Utilized courtesy calls/emails to build relationships and collect all onboarding documentation. Successfully managed over fifty accounts, resulting in increased activation numbers. Assisted with advertising by sending out promotional emails and distributing flyers by mail. Developed knowledge in business to business sales, which helped me assist with sales activities. Analyzed commission report for over 100 stores, tracking thousands of activations across ten carriers. Managed ACH commissions, performed data entry tasks, and processed invoices for accounts receivable. Collected payments via cash, debit/credit cards, or checks and efficiently deposited them into the company's bank account. Maintained organized filling systems both physically and digitally while overseeing inventory control.
Cashier
Jose Mini Market
Los Angeles, CA
11.2009 - 11.2012
- Maintained a clean and organized store environment while delivering exceptional customer support, managing inventory control, recording sales, counting registers, and assisting with business accounting.
A/R Clerk - Customer Service
USI Floral
Los Angeles, CA
04.2009 - 10.2009
- Managed the addition of new accounts into ERP system, facilitated business-to-business sales, performed data entry tasks for sales order processing, invoicing, and accounts receivable. Collected cash and credit/debit payments as well as cleared invoices before passing them onto the picking/shipping department for shipment or customer pick up.
Back Office Receptionist - Scheduler
Your Choi’s Dental
Huntington Park, CA
10.2006 - 02.2009
- Managed patient recalls for scheduling appointments; aided receptionist in handling phone calls and filling procedures whilst ensuring verification of medical records and insurance eligibility. Expertise gained in billing, collections, dental assisting upon request, along with proficiency acquired in taking X-rays.
Receptionist - Customer Service
Evita’s Furniture
Los Angeles
08.2005 - 09.2006
- Performed various administrative tasks including filing documents, managing inventory control, making copies, delivering mail, and sending faxes.
Education
Associates Science in Cosmetology - Cosmetology
Compton College
Compton, CA01-2020
High School Diploma -
John Hope High School
Los Angeles, CA06-2005
High School Diploma -
Thomas Jefferson High School
Los Angeles, CA01-2003
Skills
Proficient in;
- Microsoft Word
- Excel
- PowerPoint
- QuickBooks
- ERP System
- Outlook
- Dentrix
- Photoshop
- Dropbox
- 10 Key By Touch
- 40 Words per minute
- Computers
- Fax
- copier
- cash register
- Bilingual: Fluent in English and Spanish
- Multitasked
- Work well under pressure
- Self-motivated
- Work well in a team and independently
- Customer satisfaction guaranteed
- Excellent verbal and writing skills
- Quick learner/thinker
- A problem solver
- Solution oriented
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Wholesale B2B Assistant to Retail Manager/E-Commerce
Malibu Sugar
10.2017 - Current
Dealer Support - Accounts Clerk - Office Admin Assistant
UP Mobile
12.2012 - 10.2017
Cashier
Jose Mini Market
11.2009 - 11.2012
A/R Clerk - Customer Service
USI Floral
04.2009 - 10.2009
Back Office Receptionist - Scheduler
Your Choi’s Dental
10.2006 - 02.2009
Receptionist - Customer Service
Evita’s Furniture
08.2005 - 09.2006
Associates Science in Cosmetology - Cosmetology
Compton College
High School Diploma -
John Hope High School
High School Diploma -
Thomas Jefferson High School
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