Yesica Lorena
Queens,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Waitress-baby Sitter-cleaning
Others
12.2022 - 12.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Checked guests' identification before serving alcoholic beverages.
Analista
Mapfre Seguros Generales De Colombia
05.2017 - 04.2022
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Current English Student - English
Zoni Language Centers
Tecinco En Recursos Humanos R.R.H.H - Tecnicos Y Tecnologicos
Sena Colombia
Colombia Bogota02.2018
Skills
- Transactions and Cash Handling
- Relationship Management
- Cash Handling
- Conflict and Complaint Resolution
- Adaptable and Flexible
- Service prioritization
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Waitress-baby Sitter-cleaning
Others
12.2022 - 12.2023
Analista
Mapfre Seguros Generales De Colombia
05.2017 - 04.2022
Current English Student - English
Zoni Language Centers
Tecinco En Recursos Humanos R.R.H.H - Tecnicos Y Tecnologicos
Sena Colombia
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