Yesica Mendoza
Hillsboro
Summary
Bilingual Registered Nurse with extensive patient care experience across all age groups, specializing in family medicine and obstetrics. Expertise in leading clinical operations, enhancing patient care metrics, increasing clinic revenue, and managing Chronic Care Management (CCM) programs. Proven ability to lead and develop nursing teams to elevate patient care standards while implementing effective healthcare protocols that drive positive outcomes. Strong background in staff training, development, and problem-solving within dynamic healthcare environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Practice Manager-Clinical
Waco Family Medicine (Formerly Providence AMG)
12.2023 - Current
- Lead clinical operations for a rural healthcare clinic, managing a team of 30+ staff and ensuring efficient, high-quality patient care across all age groups..
- Collaborated with the Population Health Department to improve Chronic Care Management (CCM) and Medicare wellness visit programs, enhancing patient outcomes.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Played an active role in policy development and continuous quality improvement initiatives to optimize operations and enhance patient care.
- Oversaw nursing staff performance and development, ensuring adherence to clinical standards and best practices.
- Implemented patient care protocols, enhancing safety measures and improving overall care quality.
- Managed budgeting and resource allocation, optimizing operational efficiency within nursing departments.
- Streamlined workflow processes, reducing patient wait times while maintaining high standards of care delivery.
- Conducted regular performance evaluations, providing coaching and mentorship to nursing staff for professional growth.
- Led interdisciplinary teams in the execution of strategic initiatives to improve patient outcomes.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Registered Nurse (Labor & Delivery)
Hill Regional Hospital
09.2023 - 02.2025
- Provided labor and delivery care, including monitoring vital signs, assisting with deliveries, and ensuring optimal outcomes for mothers and newborns.
- Administered post-delivery care, including recovery from C-sections and other obstetric procedures.
- Coordinated patient transfers for high-acuity cases and collaborated with multidisciplinary teams to ensure patient safety.
- Collaborated with clinical teams to support emergency responses and patient triage during code events.
- Administered medications and monitored patient responses to treatment plans.
Licensed Vocational Nurse (Promoted From CMA)
Providence AMG
02.2019 - 12.2023
- Delivered comprehensive care in family medicine, pediatrics, and OB, assisting providers with assessments, chronic disease management, and urgent care.
- Triaged patients effectively, ensuring timely interventions in emergency situations.
- Played a key role in patient education, chronic disease management, and preventive care.
- Assisted in coordinating patient admissions, discharges, and follow-up appointments effectively.
- Educated patients and families on disease management and health maintenance strategies.
- Prevented medication errors by meticulously reviewing physician orders and administering medications as prescribed.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Advocated for patients'' needs effectively, working closely with healthcare providers to develop and implement appropriate care plans.
- Administered medications and monitored patient vital signs to ensure optimal health outcomes.
- Collaborated with healthcare team to develop and implement patient care plans.
Student Registered Nurse
Texas Health Huguley Hospital
05.2022 - 05.2023
- Completed majority of clinical rotations in Labor & Delivery and Emergency Care settings, gaining hands-on experience in triage, acute care, medication administration, and high-acuity patient management.
- Gained experience in emergency and critical care settings, including medication administration, wound care, and managing patients with severe conditions.
- Assisted in high-acuity patient management, contributing to team-based care during complex medical situations.
Certified Medical Assistant (CMA)
Mary Ruth Duncan Health Center
08.2017 - 08.2018
- Led staff orientation and training, ensuring staff were proficient in clinic procedures, policies, and EHR systems.
- Assisted in patient exams, collected vital signs, documented patient information, and managed medical equipment.
- Facilitated patient education on disease processes, treatment options, and preventive care strategies.
- Supported inventory management and lab specimen collection, ensuring the clinic remained in regulatory compliance.
Education
Master of Science in Nursing -
03.2027
Bachelor of Science in Nursing -
Texas Tech University Health Sciences Center
12.2023
Associate Degree in Nursing -
Hill College
05.2023
Vocational Nursing Certificate -
Hill College
05.2020
Skills
- Clinical Expertise: Family Medicine, Patient Assessment, Chronic Disease Management, Labor & Delivery, Newborn Care, Postpartum Care
- Leadership & Management: Staff Supervision, Budget Management, Policy Development, Performance Improvement
- Informatics & Technology: EPIC, Athena, Electronic Health Records (EHR), Data Analysis, Quality Improvement
- Communication: Bilingual (English/Spanish), Multidisciplinary Teamwork, Patient Education
Certification
- Registered Nurse (RN) – State of Texas
License #: 1023846 - Licensed Vocational Nurse (LVN) – State of Texas
License #: 1023846 - Basic Life Support (BLS) – Expires: August 2026
- Neonatal Resuscitation Program (NRP) – Expires: November 30, 2025
- Pediatric Advanced Life Support (PALS) – Expires: October 2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Practice Manager-Clinical
Waco Family Medicine (Formerly Providence AMG)
12.2023 - Current
Registered Nurse (Labor & Delivery)
Hill Regional Hospital
09.2023 - 02.2025
Student Registered Nurse
Texas Health Huguley Hospital
05.2022 - 05.2023
Licensed Vocational Nurse (Promoted From CMA)
Providence AMG
02.2019 - 12.2023
Certified Medical Assistant (CMA)
Mary Ruth Duncan Health Center
08.2017 - 08.2018
Master of Science in Nursing -
Bachelor of Science in Nursing -
Texas Tech University Health Sciences Center
Associate Degree in Nursing -
Hill College
Vocational Nursing Certificate -
Hill College
Awards
ACE Award — Waco Family Medicine — May 2024, Recognized for excellence in patient care and contributions to quality improvement initiatives.
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