Yesica Nogami
Manteca,CA
Summary
Seeking a Professional Medical Assistant position that will allow me to utilize and contribute my experience, skills and education to a professional medical team
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator II
Stanford Health Care-Neurosciences
02.2018 - 06.2023
- Department Lead monitor daily clinic flow and assist Medical Assistants
- Work closely with care teams, patients, and outside facilities to obtain necessary information, diagnostic imaging, pathology and other vital information required for care
- Assist patients and physicians in scheduling ancillary tests before and after clinic visits
- Schedule complex appointments and surgery post op follow up requiring strong knowledge of procedures, department protocols and timing
- Serve as resource to other staff in the area of registration, benefits, and authorization process
- Maintain master appointment schedule for patient and providers
- Answers CRM’s, patient messages and escalations when appropriate
- Reschedule and manage cancellation list and communicating schedule changes to patients
- Perform patient care, including vital signs, weights, rooming, assisting with procedures, medication reconcile
- Manage and distribute faxes, mail, and filing of clinic-specific documentation such as disability forms and EDD or time off documentation
- Assist with request where appropriate and Communicate with providers when necessary
- Assist with Lumbar punctures and skin biopsy’s.
Medical Assistant
Alicia Vazquez M.D Medical Office
08.2008 - 07.2017
- Provided exceptional customer service and greeted customers with a warm smile
- Submitted prescription refills online to Target, Walgreens, CVS, and Rite Aid
- Monitored patient wait-times and communicated with doctors to ensure patient satisfaction
- Verified insurance coverage online and over the phone to Cigna, Santa Clara Family Health Plan, Anthem Blue Cross, Medi-Cal, Blue Shield, and Aetna
- Collected co-pays and deductibles in cash, debit, credit, check, and over the phone
- Counted and managed cash drawer up to $3,000
- Prepared pediatric patients for examination by having them properly draped; obtained vital signs, and verified referral information
- Sanitized patient room, disposed materials properly, and set up for next patient
- Issued VIS (Vaccine Information Statement) to patients and guardians
- Administered vaccines such as Prevnar, MMR, Varivax, Polio, DTAP, TDAP, HPV, HepA, HepB, TB, and Flu Shot
- Recorded detailed medical history (allergies, medications, family history, etc.)
- Performed detailed billing and collections using medical terminology and transcription ICD 9 and ICD 10 coding
- Managed buildings’ security alarm system and was appointed key holder to open and close the practice
- Successfully serviced a high traffic practice of up to 30 patients per day and efficiently multi-tasked all duties
- Answered phone calls, took messages for the nurses and doctors, and answered patient questions
- Made and managed appointments using Practice Fusion calendaring system
- Submitted referrals for specialized care to Physicians Medical Group, Stanford, and Santa Clara Valley Medical Center
- Operated fax machine, scanner, and photocopy machine
- Performed alpha-numeric filing, organized office, and maintained a clean working area.
Education
Associates of Science Degree in Medical Assisting -
Heald College
Milpitas, CAHigh School Diploma -
San Joaquin County Office of Education
Stockton, CASkills
- Over 10 years’ experience front/back medical office
- Computer literate, MS Word, Excel, Access, Power Point, Outlook Internet and Email
- Accurately entered confidential patient data (HIPPA)
- Vaccinations
- EKG
- Scheduled appointments and answered and routed heavy phone call volume
- Billing and Coding
- Bilingual (English/Spanish)
- Handled inventory of Vaccinations
- Excellent physician relations, public relations and customer service skills
- CPR/First Aid
- Department Lead Coordination for Multidisciplinary clinic, Physical Therapy, Occupational Therapy, Speech Therapy, Social worker, Dietician and Genetics
- Patient Relations
- Insurance Verification
- Appointment Scheduling
Certification
CPR/First Aid, 01/30/2022
Languages
Spanish
Full Professional
Timeline
Patient Care Coordinator II
Stanford Health Care-Neurosciences
02.2018 - 06.2023
Medical Assistant
Alicia Vazquez M.D Medical Office
08.2008 - 07.2017
Associates of Science Degree in Medical Assisting -
Heald College
High School Diploma -
San Joaquin County Office of Education
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