Yesica Perez
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Staffing Coordinator /Call Center Representative
Caregiver Services Inc.
12.2014 - Current
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Schedule HHA/CNA on a daily basis based on the Baptist Health Hospitals needs.
Education
Bachelor of Science - Biology
Florida International University
Miami, FL05.2025
Skills
- Staff Scheduling
- Strong Organization
- Staff Coordination
- Schedule Management
Certification
- Phlebotomy
- ECG
Languages
Spanish
Native or Bilingual
Timeline
Staffing Coordinator /Call Center Representative
Caregiver Services Inc.
12.2014 - Current
Bachelor of Science - Biology
Florida International University
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