Yesica Ruiz
Jonesboro,GA
Summary
Adept at managing business operations, coordinating teams, and ensuring seamless communication between departments and leadership. Experienced in hiring, training, and developing staff while maintaining compliance with company policies and industry regulations. Detail-oriented problem solver with expertise in analyzing reports, resolving discrepancies, and driving improvements in company accuracy and efficiency. Bilingual in English and Spanish.
Overview
12
12
years of professional experience
Work History
Assistant Business Office Manager
CarMax
07.2020 - Current
- Oversees DMV registration processes for all customer, ensuring compliance and accuracy.
- Consistently managing and developing a team of associates, providing training, support and performance feedback.
- Assisting in hiring and onboarding candidates, ensuring strong team alignment and operational efficiency.
- Managing business office workflow, delegated tasks and resolved customer concerns in the Manager on Duty role.
Executive Assistant (Remote)
J&J Painting Solution, Inc.
06.2018 - 04.2022
- Ensured regulatory compliance and managed business standing with state authorities.
- Drafted and managed contracts for new clients, billing and enhancing operational consistency.
- Assisted out of state employees by securing housing accommodations for job assignments, facilitating seamless transitions.
Guest Service Representative
Embassy Suites
02.2014 - 02.2018
- Facilitated guest arrivals, departures, and account transactions while ensuring a seamless experience.
- Provided exceptional customer service by addressing inquiries and resolving concerns.
Office Administration Assistant
BreadWorks International
06.2013 - 10.2013
- Processed daily orders and invoices with precision, ensuring financial accuracy.
- Handled client orders via phone and email, ensuring accuracy while fostering strong relationships and delivering exceptional service.
Education
Bachelor of Science - Business Administration And Management
University of North Carolina At Greensboro
Greensboro, NC12-2019
Skills
- Business Operations - Driving efficiency through process improvements, optimizing workflows, and ensuring compliance
- Customer Relations - Resolving conflicts, communicating with impact, and delivering exceptional service
- Leadership, Training & Hiring – Developing talent, cross-training teams, and selecting top candidates
- Time Management & Organization - Boosting productivity by mastering priorities, and meeting deadlines
Timeline
Assistant Business Office Manager
CarMax
07.2020 - Current
Executive Assistant (Remote)
J&J Painting Solution, Inc.
06.2018 - 04.2022
Guest Service Representative
Embassy Suites
02.2014 - 02.2018
Office Administration Assistant
BreadWorks International
06.2013 - 10.2013
Bachelor of Science - Business Administration And Management
University of North Carolina At Greensboro
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