Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yesica Ruiz

Jonesboro,GA

Summary

Adept at managing business operations, coordinating teams, and ensuring seamless communication between departments and leadership. Experienced in hiring, training, and developing staff while maintaining compliance with company policies and industry regulations. Detail-oriented problem solver with expertise in analyzing reports, resolving discrepancies, and driving improvements in company accuracy and efficiency. Bilingual in English and Spanish.

Overview

12
12
years of professional experience

Work History

Assistant Business Office Manager

CarMax
07.2020 - Current
  • Oversees DMV registration processes for all customer, ensuring compliance and accuracy.
  • Consistently managing and developing a team of associates, providing training, support and performance feedback.
  • Assisting in hiring and onboarding candidates, ensuring strong team alignment and operational efficiency.
  • Managing business office workflow, delegated tasks and resolved customer concerns in the Manager on Duty role.

Executive Assistant (Remote)

J&J Painting Solution, Inc.
06.2018 - 04.2022
  • Ensured regulatory compliance and managed business standing with state authorities.
  • Drafted and managed contracts for new clients, billing and enhancing operational consistency.
  • Assisted out of state employees by securing housing accommodations for job assignments, facilitating seamless transitions.

Guest Service Representative

Embassy Suites
02.2014 - 02.2018
  • Facilitated guest arrivals, departures, and account transactions while ensuring a seamless experience.
  • Provided exceptional customer service by addressing inquiries and resolving concerns.

Office Administration Assistant

BreadWorks International
06.2013 - 10.2013
  • Processed daily orders and invoices with precision, ensuring financial accuracy.
  • Handled client orders via phone and email, ensuring accuracy while fostering strong relationships and delivering exceptional service.

Education

Bachelor of Science - Business Administration And Management

University of North Carolina At Greensboro
Greensboro, NC
12-2019

Skills

  • Business Operations - Driving efficiency through process improvements, optimizing workflows, and ensuring compliance
  • Customer Relations - Resolving conflicts, communicating with impact, and delivering exceptional service
  • Leadership, Training & Hiring – Developing talent, cross-training teams, and selecting top candidates
  • Time Management & Organization - Boosting productivity by mastering priorities, and meeting deadlines

Timeline

Assistant Business Office Manager

CarMax
07.2020 - Current

Executive Assistant (Remote)

J&J Painting Solution, Inc.
06.2018 - 04.2022

Guest Service Representative

Embassy Suites
02.2014 - 02.2018

Office Administration Assistant

BreadWorks International
06.2013 - 10.2013

Bachelor of Science - Business Administration And Management

University of North Carolina At Greensboro
Yesica Ruiz