Summary
Overview
Work History
Skills
References
Languages
Timeline
Generic

Yesica Sanchez

North Hollywood

Summary

A highly motivated and experienced hospitality professional with a proven track record of delivering exceptional service in upscale environments. Expertise in fostering positive guest experiences, maintaining meticulous standards, and contributing to the team's success. Seeking a role in a fine dining restaurant or luxury hotel where I can utilize my skills and passion for excellence to enhance guest satisfaction and contribute to the establishment's reputation. Although, looking for such opportunities; capabilities range in any type of dining, serving, and customer service ranges.

Overview

2
2
years of professional experience

Work History

Cocktail Server

Loews Hotels
Hollywood
11.2023 - 04.2025
  • Greeted guests warmly upon arrival, escorted them to their tables, and provided menus.
  • Accurately took food and beverage orders, communicated them to kitchen and bar staff, and ensured timely delivery.
  • Provided detailed information on menu items, including ingredients and preparation methods, and made recommendations based on guest preferences.
  • Suggested additional items such as appetizers, desserts, and beverages to enhance the dining experience and increase sales.
  • Regularly checked in with guests to ensure satisfaction, addressed any concerns promptly, and adjusted service as needed.
  • Processed guest payments accurately, handling cash, credit cards, and gift certificates, and provided correct change.
  • Maintained cleanliness and organization of dining areas, including clearing and resetting tables between guests.
  • Engaged with guests to gather feedback and address any concerns promptly to ensure satisfaction.
  • Assisted in onboarding and training new servers, sharing knowledge of menu items and service standards.
  • Coordinated and served during special events or large parties, ensuring all needs are met efficiently.
  • Helped monitor and maintain inventory levels of supplies, notifying management of any shortages.
  • Handled customer complaints or issues with professionalism, aiming for a positive resolution.
  • Followed all restaurant policies and procedures, including health and safety regulations.

Cashier/Host

Santo Mezcal
Santa Barbara
02.2023 - 09.2023
  • Accurately process customer payments, including cash, credit, and debit transactions, using the point-of-sale (POS) system.
  • Balance the cash drawer at the beginning and end of each shift, ensuring accuracy and resolving any discrepancies.
  • Verify and process orders, ensuring correct billing and timely delivery to customers.
  • Provide assistance to customers with menu selections, answer questions, and offer recommendations.
  • Inform customers about current promotions, specials, and upsell additional items to enhance their dining experience.
  • Monitor and report inventory levels of supplies such as condiments, napkins, and food items, notifying management of any shortages.
  • Adhere to all health and safety regulations, including food handling and sanitation procedures.
  • Greet guests warmly upon arrival, escort them to their tables with menus.
  • Maintain an organized waitlist during peak hours, accurately estimating wait times and updating guests accordingly.
  • Manage reservations, ensuring accurate entries and timely seating arrangements.
  • Assign guests to appropriate tables based on party size and server availability, rotating sections to ensure balanced workloads.
  • Answer phone calls, respond to customer inquiries, and provide information about the menu, specials, and restaurant policies.
  • Ensure the dining area is clean, organized, and welcoming, including restocking supplies and tidying up waiting areas.
  • Address and resolve guest concerns or complaints promptly and professionally, escalating issues to management when necessary.

Skills

  • Guest service excellence
  • Communication skills
  • Menu expertise
  • Team collaboration
  • Problem-solving
  • Time management
  • Food running
  • Positive demeanor
  • Cash handling
  • Bar terminology
  • Customer upselling strategies
  • Wine knowledge
  • Food safety and hygiene

References

  • Katherine Marquez, (818) 855 3679, kathymarquez1020@gmail.com
  • Rania Matoui, (818) 934 6364, mataouirania@yahoo.com
  • Aldo Castro, (805) 722 5234, Aldocastro1200@gmail.com

Languages

Spanish
Professional

Timeline

Cocktail Server

Loews Hotels
11.2023 - 04.2025

Cashier/Host

Santo Mezcal
02.2023 - 09.2023

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Yesica Sanchez