Yesica Valencia

Server

Tulum Flavors of Mexico

05.2024 - 09.2025

Worked with POS system to place orders, manage bills, and handle complimentary items.
Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Served food and beverages promptly with focused attention to customer needs.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Answered customers' questions, recommended items, and recorded order information.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

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