Yesica C De Jesus
The Bronx,NY
Summary
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Overview
9
9
years of professional experience
Work History
Home Health Care Attendant
Big Heart Home Health Care
The Bronx , NY
2023.02 - 2024.05
- Provided in-home personal care, such as bathing, dressing, and grooming assistance.
- Assisted with meal preparation and light housekeeping tasks.
- Monitored patient vital signs and reported changes to the physician or nurse.
- Transported patients to medical appointments and errands, as needed.
- Provided emotional support to patients and their families.
- Assisted with mobility issues, such as using a walker or wheelchair.
- Helped monitor medication schedules, ensuring timely administration of medications.
- Educated family members on proper care techniques for the patient's condition.
- Organized daily activities for patients according to individual needs and preferences.
- Maintained accurate records of patient care services provided each day.
Bar and Restaurant Manager
Angolina’s Restaurants
The Bronx , NY
2020.02 - 2023.05
- Conducted weekly staff meetings to discuss menu changes, special events and other pertinent topics.
- Analyzed sales reports to identify trends and opportunities for increasing revenue.
- Monitored inventory levels and placed orders with vendors as needed.
- Recruited, hired, trained and supervised staff of 30+ employees.
- Resolved customer complaints in a professional manner.
- Created daily specials to promote increased sales volume.
- Inspected dining areas for cleanliness, proper set-up of tables and chairs.
- Coordinated catering services for private parties or other special events.
- Managed the bar area including ordering supplies, mixing drinks and ensuring quality control measures were followed.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Cashier Assistant Manager
Chykylynex
Puerto Plata , Dominican Republic
2018.04 - 2019.11
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
- Managed the store's inventory levels by conducting regular audits and ordering new stock as needed.
- Recruited, trained, and supervised staff members while providing guidance and support when necessary.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Immigration Inspector
Aeropuerto international Gregorio Luperon
Puerto Plata , Dominican Republic
2015.06 - 2018.06
- Conducted inspections of incoming passengers and cargo to ensure compliance with immigration laws.
- Verified the authenticity of travel documents, such as passports, visas, and other government-issued identification cards.
- Advised travelers on customs regulations and provided guidance on applicable laws.
- Reviewed applications for permanent residence status and interviewed applicants to determine eligibility.
- Interacted with foreign nationals during their entry into the United States.
Education
Some College (No Degree) -
UTESA
Dominican Republic Human Resources Management
Infotech
Santiago , Dominican Republic Customer Service Management
Infotech
Santiago, Dominican Republic Skills
- Money Handling
- Customer Service
- Order Processing
- Retail Store Operations
- Phone Etiquette
- Customer Needs Assessment
- Customer Engagement
- Teamwork
- Upselling strategies
- Positive and professional
- Professional Appearance
- Product Promotions
Timeline
Home Health Care Attendant
Big Heart Home Health Care
2023.02 - 2024.05
Bar and Restaurant Manager
Angolina’s Restaurants
2020.02 - 2023.05
Cashier Assistant Manager
Chykylynex
2018.04 - 2019.11
Immigration Inspector
Aeropuerto international Gregorio Luperon
2015.06 - 2018.06
Some College (No Degree) -
UTESA
Human Resources Management
Infotech
Customer Service Management
Infotech
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