Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yesika Cordero

Philadelphia,PA

Summary

Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with individuals. Fosters sense of community among residents to support individuals in times of need.

Overview

11
11
years of professional experience

Work History

Resident Service Coordinator

CPM Management
02.2019 - Current
  • Developed strong relationships with community partners to enhance available resources for residents.
  • Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
  • Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
  • Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.
  • Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
  • Coordinated activities and events to create safe, positive and inclusive environment.

Support Coordinator

Centrix Home Care
06.2016 - 02.2019
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
  • Worked with other departmental staff to answer questions and resolve problems.
  • Coordinated meetings and events for internal and external groups.

Device Activation Specialist

LifeWatch Services
03.2014 - 06.2016
  • Helped maintain compliance with industry regulations through diligent monitoring of software licensing requirements during activations.
  • Managed and analyzed sales data and trade and business analytics.
  • Identified opportunities for upselling additional products or services during the activation phase, contributing to increased revenue growth.
  • Collaborated with cross-functional teams to improve activation procedures, resulting in a more efficient customer journey.

Education

Associate of Arts - Community And Human Services

Espaeranza College
Philadelphia, PA
05.2015

Skills

  • Fair Housing Regulations
  • Mental Health Support
  • Documentation
  • Call Answering and Routing
  • Resident support
  • Activities Oversight
  • Daily Living Skills Instruction
  • Emotional Support
  • Customer Engagement
  • Relationship Building
  • Microsoft Office
  • Computer Proficiency

Languages

Spanish
Full Professional

Timeline

Resident Service Coordinator

CPM Management
02.2019 - Current

Support Coordinator

Centrix Home Care
06.2016 - 02.2019

Device Activation Specialist

LifeWatch Services
03.2014 - 06.2016

Associate of Arts - Community And Human Services

Espaeranza College

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Yesika Cordero