Yesika Isabel Pinto Marrero
Miami,Florida
Summary
Profesional con varios años de experiencia en diversos tipos de actividades, me destaco por ofrecer un trato amable y ser muy eficiente, con habilidades de comunicacion que facilitan la resolucion de problemas y la satisfaccion del cliente.
Cuento con capacidad de trabajar en equipo, ser detallista y meticulosa en las labores a desempeñar, adaptarme a diferentes entornos labolares y gestionar multiples tareas con organizacion y responsabilidad.
Overview
12
12
years of professional experience
Work History
Operador de Call Center
Inversiones Inmobiliarias del Peru SA
03.2018 - 07.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Encargada de Administracion y Atencion al Publico
Casa de Juegos Infantiles Playhouse
10.2017 - 02.2018
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
Profesor
Escuela Técnica Robinsoniana de Promoción Social y Servicios de Salud "Mariño"
01.2011 - 12.2017
- Promoted collaboration by developing group projects and fostering a positive learning environment.
- Increased course relevance by incorporating real-world examples and case studies into lesson plans.
- Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
Profesor
Unidad Educativa Nacional "Cesar Zumeta"
09.2007 - 12.2010
- Mentored and supervised graduate students, providing valuable guidance for thesis work, research projects, and professional development.
- Created dynamic learning environment that valued instructor and student interaction.
- Developed diversified course curriculum to meet regulatory standards and support learning objectives.
- Maintained regular office hours to provide struggling students with additional course help.
- Established and maintained inclusive, collegial and collaborative culture within classroom.
Profesor
Unidad Educativa Nacional "Carlos Ramón Aponte"
09.2006 - 07.2007
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Graded tests and assignments and uploaded to school database.
- Developed innovative teaching methods tailored to diverse learning styles, enhancing student comprehension and success rates.
- Advised students on academic planning, career goals, internships, research opportunities, and graduate school applications to foster successful outcomes postgraduation.
- Improved learning outcomes for students with diverse learning needs by designing and applying differentiated instruction techniques.
Education
Profesor - Educación Rural
Universidad Pedagógica Experimental Libertador. Instituto Pedagógico Rural "El Mácaro"
Venezuela2006
High School Diploma -
Unidad Educativa "Francisco Linares Alcántara"
Venezuela2000
Skills
- Cuento con una solida capacidad para adaptarme a diferentes entornos laborales
- Destaco por mi responsabilidad, compromiso y actitud proactiva
- Poseo habilidades de comunicacion efectiva, lo que me permite trabajar de manera colaborativa en equipo y establecer relaciones interpersonales positivas
- Me caracterizo por mi organizaciobn y atencion al detalle, lo cual facilita el cumplimiento de tareas con precision y en los tiempos establecidos
- Capacidad para resolver problemas de forma eficiente, manteniendo la calma y tomando decisiones acertadas bajo presion
- Manejo herramientas tecnologicas basicas y tengo disposicion para aprender nuevas competencias que contribuyan a mi crecimiento profesional y al logro de los objetivos de la empresa
Timeline
Operador de Call Center
Inversiones Inmobiliarias del Peru SA
03.2018 - 07.2018
Encargada de Administracion y Atencion al Publico
Casa de Juegos Infantiles Playhouse
10.2017 - 02.2018
Profesor
Escuela Técnica Robinsoniana de Promoción Social y Servicios de Salud "Mariño"
01.2011 - 12.2017
Profesor
Unidad Educativa Nacional "Cesar Zumeta"
09.2007 - 12.2010
Profesor
Unidad Educativa Nacional "Carlos Ramón Aponte"
09.2006 - 07.2007
Profesor - Educación Rural
Universidad Pedagógica Experimental Libertador. Instituto Pedagógico Rural "El Mácaro"
High School Diploma -
Unidad Educativa "Francisco Linares Alcántara"
Personal Information
- Date of Birth: 26/02/1983
- Nationality: Venezolana
- Marital Status: Soltera