Yesika H Smith
Thomasville,NC
Summary
Organized Project Manager experienced in assisting with daily office needs and managing general administrative activities. Successful in coordinating and executing meetings. Resourceful project management known for high productivity and efficient task completion. Specialize in calendar management and report preparation. Excel in communication, time management, ensuring seamless support to executive-level staff.
Overview
7
7
years of professional experience
Work History
Project Manager
Dynamic Construction
Greensboro, NC
05.2021 - 09.2022
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Led meetings with internal team members, consultants and contractors.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Conducted periodic inspections of job sites for quality and progress.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
Customer Service Administrator
Sealy Mattress Manufactory
Trinity, NC
07.2020 - 10.2020
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Cultivated long-term relationships with customers, encouraging more lucrative business opportunities.
- Answered phones for main switchboard to assist operator and facilitate smooth communications.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Receptionist
Robert Half
Greensboro, NC
10.2019 - 06.2020
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted customers, answered general questions and directed to appropriate locations.
Bilingual Administrative Assistant
Tax Protection Plus
Winston-Salem, NC
04.2017 - 02.2019
- Completed complex, specialized administrative work as well as prepared financial and operational reports.
- Drafted letters, reports and presentations as requested by staff members.
- Performed filing, typing, photocopying and distributing materials to assist employees.
- Provided top-notch clerical support to staff by efficiently handling variety of routine tasks and special projects.
- Organized filing system for expense reports, fuel usage, mileage reports and employee attendance records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Bilingual Sales Representative
Tax Protection Plus
Winston-Salem, NC
11.2015 - 03.2017
- Provide customer service to Tax Professionals to answer software questions; answer questions about Protection Plus Services; take information from Taxpayers to open a case for services.
- Process payments and verify contact information in Salesforce Software.
Education
Some College (No Degree) - Some College (2 Years of General Studies)
Davidson County Community College
Thomasville, NC01-2014
High School Diploma -
Thomasville High School
Thomasville, NC06.2012
Skills
- Bilingual (Spanish)
- Project Management
- Team Collaboration
- Expense Management
- Call Center Operations
- Customer relations
- Front desk operations
- Staff management
- Organization skills
- Positive and professional
- Administrative support
Timeline
Project Manager
Dynamic Construction
05.2021 - 09.2022
Customer Service Administrator
Sealy Mattress Manufactory
07.2020 - 10.2020
Receptionist
Robert Half
10.2019 - 06.2020
Bilingual Administrative Assistant
Tax Protection Plus
04.2017 - 02.2019
Bilingual Sales Representative
Tax Protection Plus
11.2015 - 03.2017
Some College (No Degree) - Some College (2 Years of General Studies)
Davidson County Community College
High School Diploma -
Thomasville High School
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