Hi, I’m
YESILBERT VERAS
Cape Coral,FL
Summary
To secure a challenging position in a reputable organization to expand learnings, knowledge, and skills while making a significant contribution to the success of the company. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
years of professional experience
Work History
Lago Del Sol Apartments
Assistant Manager
06.2022 - Current
Job overview
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Administered operations to handle needs of more than 1,500 tenants across 376 property units.
Opus Management & Consulting
Leasing Consultant
09.2021 - 02.2022
Job overview
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Coordinated appointments to show marketed properties.
- Managed over 60 calls per day.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Blue Roc Premier
Leasing Consultant
02.2021 - 09.2021
Job overview
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Communicated effectively with owners, residents, and on-site associates.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Family Health Centers Of SWFL
Externship/ Medical Assistant
11.2020 - 01.2021
Job overview
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Maintained clean and safe clinic environment to prevent injuries.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected histories, vitals, and current complaints via patient interviews.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Self-employed
Independent Caregiver
03.2017 - 05.2019
Job overview
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Education
Florida Academy, Fort Myers, FL
MA Diploma from Medical Assisting
01.2021
Cypress Lake High School, Fort Myers, FL
High School Diploma
05.2019
Skills
- Excellent customer service
- Multitasker
- Yardi System
- Entrata System
- Medical knowledge and terminology
- Computer/ Data entry
- Patient
- Knowledge of safety and sanitation
- Highly organized
- Knowledge of HIPAA regulations
- Microsoft Office suite/ Outlook
- Bilingual
- CPR in first aid
- Marketing
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Lago Del Sol Apartments
06.2022 - Current
Leasing Consultant
Opus Management & Consulting
09.2021 - 02.2022
Leasing Consultant
Blue Roc Premier
02.2021 - 09.2021
Externship/ Medical Assistant
Family Health Centers Of SWFL
11.2020 - 01.2021
Independent Caregiver
Self-employed
03.2017 - 05.2019
Florida Academy
MA Diploma from Medical Assisting
Cypress Lake High School
High School Diploma
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