Hi, I’m
YESILBERT VERAS
Cape Coral,FL
Summary
To secure a challenging position in a reputable organization to expand learnings, knowledge, and skills while making a significant contribution to the success of the company. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
years of professional experience
Work History
Lago Del Sol Apartments
Assistant Manager
2022.06 - Current (2 years & 3 months)
Job overview
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Administered operations to handle needs of more than 1,500 tenants across 376 property units.
Opus Management & Consulting
Leasing Consultant
2021.09 - 2022.02 (5 months)
Job overview
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Coordinated appointments to show marketed properties.
- Managed over 60 calls per day.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Blue Roc Premier
Leasing Consultant
2021.02 - 2021.09 (7 months)
Job overview
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Communicated effectively with owners, residents, and on-site associates.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Family Health Centers Of SWFL
Externship/ Medical Assistant
2020.11 - 2021.01 (2 months)
Job overview
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Maintained clean and safe clinic environment to prevent injuries.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected histories, vitals, and current complaints via patient interviews.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Self-employed
Independent Caregiver
2017.03 - 2019.05 (2 years & 2 months)
Job overview
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Education
Florida Academy , Fort Myers, FL
MA Diploma from Medical Assisting
01.2021
Cypress Lake High School , Fort Myers, FL
High School Diploma
05.2019
Skills
- Excellent customer service
- Multitasker
- Yardi System
- Entrata System
- Medical knowledge and terminology
- Computer/ Data entry
- Patient
- Knowledge of safety and sanitation
- Highly organized
- Knowledge of HIPAA regulations
- Microsoft Office suite/ Outlook
- Bilingual
- CPR in first aid
- Marketing
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Lago Del Sol Apartments
2022.06 - Current (2 years & 3 months)
Leasing Consultant
Opus Management & Consulting
2021.09 - 2022.02 (5 months)
Leasing Consultant
Blue Roc Premier
2021.02 - 2021.09 (7 months)
Externship/ Medical Assistant
Family Health Centers Of SWFL
2020.11 - 2021.01 (2 months)
Independent Caregiver
Self-employed
2017.03 - 2019.05 (2 years & 2 months)
Florida Academy
MA Diploma from Medical Assisting
Cypress Lake High School
High School Diploma
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