Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yesim Bigat

Syracuse,NY

Summary

Experienced Commercial Truck Driver handles different types of loads with skill and efficiency. Well-organized and resourceful with superior work ethic and 2+ years in logistics. Bringing hardworking nature, clean driving record and solid work history in transportation positions. Proficient in operating trucks and trailers, as well as loading, securing and unloading products with maximum efficiency. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives. Experienced Customer Service Representative fluent in English , Spanish & Turkish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CDL Class B Driver

First Student Transportation
03.2021 - 01.2024
  • Enhanced customer satisfaction by ensuring timely and safe deliveries of goods.
  • Maintained vehicle and equipment in optimal condition for efficient operations and reduced downtime.
  • Navigated diverse road conditions, demonstrating strong adaptability and excellent driving skills.
  • Completed daily inspection reports to ensure proper functioning of the vehicle and adherence to safety protocols.
  • Increased route efficiency by utilizing GPS technology and staying updated on traffic patterns.
  • Adhered to all industry regulations, maintaining a clean driving record and up-to-date licenses.
  • Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.

Administrative Manager

Top Flight Auto
04.2017 - 12.2023
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Improved internal communication, fostering a collaborative work environment through regular team meetings and progress updates.
  • Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
  • Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
  • Boosted overall customer satisfaction with prompt resolution of inquiries and concerns, reflecting positively on the company''s reputation.
  • Developed strong relationships with vendors, negotiating favorable terms for contracts and purchases.
  • Facilitated smooth daily operations by coordinating schedules, appointments, and travel arrangements for executive staff members.
  • Contributed to revenue growth by assisting with marketing initiatives and event planning efforts as needed.

School Bus Monitor

Syracuse City School District
02.2016 - 03.2021
  • Enhanced student safety by efficiently monitoring and addressing any behavioral issues during bus rides.
  • Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
  • Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
  • Maintained accurate records of student attendance, reporting any discrepancies to school administrators promptly.
  • Collaborated with teachers and staff to address any concerns about student behavior or transportation issues.
  • Implemented emergency procedures when necessary, prioritizing student safety at all times.

Customer Service Representative

Syracuse News Stand
01.2018 - 02.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Certified Nursing Assistant

The Cottages At Garden Grove
04.2015 - 09.2019
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.

Education

Syracuse Academy Of Science
Syracuse, NY
06.2012

Skills

  • DOT Regulations Compliance
  • Mechanical Aptitude
  • Logbook Maintenance
  • Hazardous Materials Handling
  • Safe Driving Practices
  • Customer service orientation
  • Passenger transportation abilities
  • Multitasking capabilities
  • Attention to detail
  • Air brake proficiency
  • Fuel-efficient driving
  • Professionalism and punctuality
  • GPS navigation proficiency
  • Defensive driving techniques
  • Accident prevention strategies
  • Record-keeping abilities
  • Maintaining Confidentiality
  • Dressing Assistance
  • Feeding Assistance
  • Basic Life Support
  • Complex Problem-Solving
  • Vital Signs Monitoring
  • Compassion and Empathy
  • Compassionate Communication
  • Patient Care
  • Attention to Detail
  • Professionalism
  • Medical Terminology
  • Patient Transfers
  • Conflict Resolution
  • Multitasking Abilities
  • Condition Monitoring
  • Patient Lifting
  • Quality Assurance
  • Organizational Skills
  • Data Collection
  • Scheduling
  • Paperwork Processing
  • Data Entry
  • Appointment Scheduling
  • Account Updating
  • Call Management
  • Complaint Resolution
  • Microsoft Office Suite
  • Follow-Up Skills
  • Recordkeeping Strengths
  • Administrative Support
  • Order Processing
  • Coordination
  • Product Sales
  • Store Maintenance
  • Service Upselling
  • Office Supply Management
  • Spreadsheet Development
  • Database Entry
  • Telephone Reception
  • Spreadsheet Management

Certification

CDL

CDL Class B

CNA

CPR Certification

Languages

Spanish
Native or Bilingual
Turkish
Native or Bilingual

Timeline

CDL Class B Driver

First Student Transportation
03.2021 - 01.2024

Customer Service Representative

Syracuse News Stand
01.2018 - 02.2021

Administrative Manager

Top Flight Auto
04.2017 - 12.2023

School Bus Monitor

Syracuse City School District
02.2016 - 03.2021

Certified Nursing Assistant

The Cottages At Garden Grove
04.2015 - 09.2019

Syracuse Academy Of Science

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Yesim Bigat