Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yeslene Dijol

Lusby,MD

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

7
7
years of professional experience

Work History

English Language Assistant

RVF International
09.2022 - 05.2023
  • Developed and implemented course materials, lecture notes and assignments.
  • Collaborated with colleagues to design and maintain curriculum.
  • Tutored students struggling with course material.
  • Incorporated current events into lesson plans to promote student engagement.
  • Led classroom discussions to encourage students to analyze literature critically.
  • Facilitated group discussions to explore works of literature.
  • Employed visual and auditory approaches to make lessons more interesting and interactive for students.
  • Created and administered interactive activities for students.
  • Developed online resources to supplement traditional course materials.

Assistant Director of Operations

Helfer & Company, LLC
10.2019 - 01.2020
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Monitored and coordinated workflows to optimize resources.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Administrative Assistant

Ironworkers Local 5
01.2017 - 07.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed department budgets and generated financial reports for management review.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Established administrative work procedures to track staff's daily tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Offive Manager

Rodman Local 201
04.2016 - 01.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Bachelor of Arts - History

Marywood University
Scranton, PA
05.2014

Skills

  • Strategic Planning and Execution
  • Leadership Training
  • Strategic Planning
  • Operations Oversight
  • Process Improvement
  • Quality Assurance
  • Business Management
  • Schedule Oversight
  • Cost Control
  • Resource Allocation
  • Performance Analysis
  • Schedule Management
  • Inventory Management
  • Data Management
  • Contract Administration
  • Performance Improvement
  • Financial Oversight
  • Employee Development
  • Data Analysis
  • Program Administration
  • Customer Service Management
  • Administrative Management
  • Department Oversight
  • Sales Tracking
  • Employee Relations
  • Financial Administration
  • Business Marketing
  • Teamwork and Collaboration
  • Performance Evaluation and Monitoring
  • Database Maintenance
  • Relationship Building
  • Client Account Management
  • Performance Improvements
  • Delegating Work
  • Operations Management
  • Training Management
  • Staff Training/Development
  • Proficient in Multitude Office Management Systems
  • Budget Development
  • Desktops, Laptops, and Mobile Devices
  • Purchasing and Planning
  • Business Development
  • Cost Reduction
  • Advertising Campaign Development
  • Performance Evaluations
  • Management Team Building
  • Budget Control
  • Human Resources
  • Market and Competitor Research
  • Sales Coaching
  • Revenue Forecasting
  • Sound Judgment
  • Employee Motivation
  • Records Organization and Management
  • Calendar Management
  • Sales Strategies
  • Staff Management
  • Staff Development
  • Product Development
  • Materials Planning and Logistics
  • Financial Planning
  • Staff Hiring
  • Business Growth Initiatives
  • Goal Setting
  • Revenue Growth
  • Organizational Structuring
  • Customer Service
  • Payroll Administration and Timekeeping
  • Business Leadership
  • Process Development and Streamlining
  • Scheduling
  • Needs Assessment
  • Decision-Making
  • Team Leadership
  • Hiring and Onboarding
  • Staff Scheduling
  • Delegation

Languages

Spanish
Native or Bilingual
Italian
Professional Working

Timeline

English Language Assistant

RVF International
09.2022 - 05.2023

Assistant Director of Operations

Helfer & Company, LLC
10.2019 - 01.2020

Administrative Assistant

Ironworkers Local 5
01.2017 - 07.2019

Offive Manager

Rodman Local 201
04.2016 - 01.2017

Bachelor of Arts - History

Marywood University

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Yeslene Dijol