Learning, Travel, Real Estate, World Healing, Yoga, Meditation, Mindfulness, Dancing, Music
Yeslene Dijol
Administrative Assistant - Real Estate Agent - Insurance Agent
DC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
30
30
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Relocation Manager
Safe Haven ADT Security
06.2023 - Current
- Coordinated post-move follow ups as part of the ADT New Homeowner Program.
- Conducted a through walk-through of client's new home in order to determine security equipment need.
- Assisted new homeowners with the enrollment and/or re-enrollment process of acquiring new home security system.
English Language Assistant
Spain Ministry of Education
09.2022 - 06.2023
- Strengthened students' reading and speaking comprehension through guided discussions and targeted practice activities.
- Established positive rapport with students, fostering a supportive environment conducive to academic success.
- Encouraged elementary school students to broaden their understanding and knowledge of American culture and the english language.
- Developed and implemented course materials, lecture notes, and assignments while collaborating with colleagues to design and maintain curriculum.
- Incorporated current events into lesson plans to promote student engagement.
- Led and facilitated classroom group discussions to encourage students to explore and analyze works of literature.
- Employed visual and auditory interactive activities and approaches to make lessons more interesting and interactive for students.
Assistant Director of Operations/Bookkeeper
Helfer & Company
10.2019 - 01.2020
- Implemented operational programs and procedures to enhance time and business productivity.
- Analyzed day to day operations and implemented practical strategies in order to improve daily operational functions.
- Oversaw weekly task schedule and compared data with business objectives.
- Maintained best practices in customer service, leading to improved satisfaction rates among clients.
- Monitored project deadlines closely to ensure timely completion of assignments.
- Worked closely alongside Director of Operations and other members of senior management in order to keep open lines of communications as well as review progress.
Administrative Assistant (Office Manager)
Ironworkers Local 5 (201)
04.2016 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff while greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Handled stock inventory and purchases for both office supplies and union members swag and equipment.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated multiple spreadsheets and databases to track, analyze, and report on contract performance and project deadlines.
- Coordinated and scheduled meetings for senior staff and board members.
- Assisted with the development and implementation of new administrative procedures during union merger.
- Developed strategies to streamline and improve office procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources and benefits administrator.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions to union members.
Education
Bachelor of Arts - History
Marywood University
Scranton, PA 05.2001 -
Skills
Problem-solving abilities
Certification
Real Estate Salesperson
Interests
Travel, Dancing, Real Estate, Yoga and Meditation
Love to travel and hope to visit every country in the world. Dancing and music have always been nurturing and healing for my soul! Yoga and meditation keep me balanced and aligned. I will one day buy, sell, and enjoy real estate in some of the most amazing places in the world!
Timeline
Life and Accident and Health or Sickness Producer
10-2024
Real Estate Salesperson
09-2024
Relocation Manager
Safe Haven ADT Security
06.2023 - Current
English Language Assistant
Spain Ministry of Education
09.2022 - 06.2023
Assistant Director of Operations/Bookkeeper
Helfer & Company
10.2019 - 01.2020
Administrative Assistant (Office Manager)
Ironworkers Local 5 (201)
04.2016 - 07.2019
Bachelor of Arts - History
Marywood University
05.2001 -
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