YESLI VELASQUEZ
Dallas,TX
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk / New Patient Coordinator
McQuaid Vein Care
03.2023 - Current
- Check in & check out patients
- Schedule appointments
- Collect copays and payments
- Confirmation calls
- Provided general administrative support, including scheduling appointments, filing, data entry, and answering phones
- Developed and maintained positive relationships with patients and providers to ensure quality patient care
- Schedule new patient appointments that come via phone calls, online inquiries, and physician referrals (using Leading Reach and p2p)
- Ensure that updates (e.g., cancellations or additions) are input daily into master schedule and master tracking spreadsheet
- Contact the patient prior to appointment to discuss insurance verification and benefit eligibility
- Gather and ensure all necessary documentation for chart is obtained
- Maintained a high degree of confidentiality when handling sensitive patient information.
Team Manager/Catering Coordinator
Panera Bread
08.2019 - 11.2022
- Created Successful work schedules for each team member to maintain deadlines and fully staff shifts
- Maintain high standards of customer service during high-volume, fast-paced operations
- Maintained clean and well organized store/production areas to avoid violations or unnecessary work delays
- Fostered an enjoyable event atmosphere through friendly guest interactions
- Provided necessary support and guidance to team members in order to meet organizational goals
- Maintained strong relationships with team members to ensure team success
- Coached, mentored, and trained staff to improve performance, increase productivity, and maximize efficiency
- Monitored team performance, identified areas of improvement, and developed plans to address deficiencies
- Delegated tasks effectively, matching assignments to individual strengths and development needs
- Actively listened to team members' concerns and facilitated open communication within team
- Provided creative solutions to complex problems, utilizing strong analytical and problem-solving skills
- Led and motivated employees, fostering collaborative and high-performing work environments.
Education
High School Diploma -
Lewisville High School
05.2021
Skills
- Bilingual
- Customer Service
- Multitasking Abilities
- Leadership Development
- Goal Setting
- Organizational Skills
- Creative Problem-Solving
- Relationship Building
- Attention to Detail
Certification
BLS
Timeline
Front Desk / New Patient Coordinator
McQuaid Vein Care
03.2023 - Current
Team Manager/Catering Coordinator
Panera Bread
08.2019 - 11.2022
High School Diploma -
Lewisville High School