YESMIN YAGHI

•Greeting each guest as they walk in and leave.

•Seating the guests accordingly to the floor plan.

•Answer phones and take reservations when needed.

•Cleaning around host stand and helping with to go orders.

•Handled new merchandise, while refreshing the floor.

•Greeting customers and selling.

•Organizing each item and cashing customers out at the register.

•Produced massive orders of subs and salads for venders around Buffalo, NY.

•Shopped for each vendor daily, which was then shipped out the next day.

•Stood in a cooler for the whole day while making these food items.

•Served the elderly breakfast, lunch, dinner.

•Stalked the floor with materials and food for the residents.

•Washed and dried residents clothing protectors.

•Cleaned and rolled silverware for each meal.

•Plated each residents food for them according to their diet restrictions.

•Washed dishes and swept/moped in between meals.

•Worked in Admissions answering phones and questions.

•Filed and organized the office.

•Helped students with applying and financial aide.

•Made new packets for the school to give out to incoming students.

• MAINTAIN HIGH STANDARDS OF CUSTOMER SERVICE DURING HIGH-VOLUME, FAST-PACED OPERATIONS, AND COMMUNICATE CLEARLY AND POSITIVELY WITH COWORKERS AND MANAGEMENT.

• CAREFUL INVENTORY MANAGEMENT OF ALL STORE ITEMS, THEN GENERATED DOCUMENTATION OF SUPPLIES NECESSARY TO REPLENISH STOCK AND INVENTORY.

• GREET CUSTOMERS, ANSWER QUESTIONS, AND HANDLE MONEY AND CREDIT TRANSACTIONS QUICKLY AND ACCURATELY.

•DEMONSTRATE EXCEPTIONAL CUSTOMER SERVICE AND SALES WHILE ASSISTING CUSTOMERS WITH THEIR ORDERS, AND HANDLING ANY QUESTIONS OR INQUIRIES.

•KEEP REGISTER ACCURATE THROUGH CORRECT BILLING, PAYMENT PROCESSING, AND CASH MANAGEMENT PRACTICES.

•TRAIN NEW HIRES AND ESTABLISHED A GREAT WORKING KNOWLEDGE OF THE TIM HORTONS OPERATION, ADDITIONALLY ESTABLISHING EXPECTATIONS.

•MANAGED DAY TO DAY OPERATIONS WHILE CREATING EMPLOYEE SCHEDULES TO MEET THE DAILY STAFFING DEMANDS.

•CREATED ORDERS, DOCUMENTED SPECIAL REQUIREMENTS, AND DISCUSS NEEDS WITH KITCHEN PERSONNEL TO PROVIDE CUSTOMERS WITH DESIRED FOOD.

•WORKED WITH POS SYSTEM TO PLACE ORDERS, MANAGE BILLS, AND HANDLE COMPLIMENTARY ITEMS FOR DISSATISFIED CUSTOMERS