Yesmine Mendez
El Paso,TX
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. great customer service in both English and Spanish. Is great with managing stressful situations with clients and is open to find solutions for any type of situation that may come up. .
Overview
5
5
years of professional experience
Work History
Owner
Terraza La Victoria
Cd. Juarez, Chihua
06.2019 - Current
- Ensured compliance with local, state, and federal regulations.
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Researched potential partners in order to expand services offered.
- Oversaw budgeting and financial management.
- Created marketing campaigns to attract new customers.
- Implemented quality assurance processes to ensure product excellence.
- Monitored performance of personnel against goals set forth by the company.
- Reviewed legal documents related to business operations.
- Conducted performance reviews for employees on a regular basis.
- Analyzed industry trends to develop competitive strategies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with applicable laws and regulations related to business operations.
- Developed strategic plans to increase profitability and efficiency.
- Provided direction and guidance to employees.
- Developed policies and procedures for the organization.
- Executed performance reviews to encourage improved productivity for team members.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Hosted special events to boost brand awareness and increase community engagement.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
Bilingual Customer Service Representative
Alorica
El Paso, TX
10.2022 - 08.2023
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Maintained up-to-date knowledge of company policies, procedures and product offerings.
- Educated customers on how best utilize their purchased products or services.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Resolved customer complaints and issues promptly and professionally.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Adhered to company policies and procedures regarding customer service standards.
- Provided translation assistance for customers with limited English proficiency.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Took ownership of each call by listening attentively to understand individual needs.
- Displayed patience and understanding when dealing with difficult situations.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Processed customer account changes with proprietary software.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
Education
High School Diploma -
Ysleta High School
El Paso, TX05-2009
Skills
- Marketing tactics
- Regulatory Compliance
- KPI Management
- Labor Relations
- Budget Administration
- Administrative Oversight
- Customer Relations
- Client Service
- Verbal and written communication
- Business Management
- Marketing
- Team Oversight
- Profit and loss analysis
- Business Development
- Hiring and staffing
- Human Resource Management
Affiliations
- Enjoys organizing groups to help people in different situations in need.
- Likes to support youth sports
- Enjoys using creativity in decorations for parties.
- Likes to cook
Languages
Spanish
Professional
References
References available upon request.
Timeline
Bilingual Customer Service Representative
Alorica
10.2022 - 08.2023
Owner
Terraza La Victoria
06.2019 - Current
High School Diploma -
Ysleta High School
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