Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Yadira Espinoza

Othello,WA

Summary

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Adams County Integrated Health Care Services
OTHELLO, WA
06.2022 - 01.2024
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed database systems containing customer contact information.
  • Answered questions from customers regarding products and services offered by the company.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Covid-19 Tracer

Adams County Integrated Health Care Services
Othello, WA
05.2021 - 06.2022
  • Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
  • Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
  • Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Received processed and tracked patient documentation with speed and accuracy.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.

Cashier

La Mexicana Super Market
Othello, WA
11.2020 - 04.2021
  • Operated cash register, collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.

Night Auditor

Ramada Inn
Moses Lake, WA
07.2015 - 09.2020
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Completed all nightly updates to hotel rates and individual room charges.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Documented wake-up requests and set up automatic calls in system.
  • Updated accounts and logs throughout shift to keep up with all requirements.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.

Front Desk Clerk

Quality Inn Hotel
Othello, WA
01.2013 - 03.2015
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Maintained clean and presentable reception area to maintain professional business reputation.

Education

High School Diploma -

Othello High School
Othello, WA
06.2011

Skills

  • Customer Service skills
  • Knowledge and usage of Microsoft Word and Excell
  • Multi tasking in fast paced working environment
  • Bilingual (Spanish)
  • Organized and detail-oriented
  • Ability to grasp new concepts quickly and accurately
  • Knowledge of all HIPPA guidelines
  • Client Support
  • Data Management
  • Spreadsheet Management

Languages

Spanish
Professional

References

References available upon request.

Timeline

Administrative Assistant

Adams County Integrated Health Care Services
06.2022 - 01.2024

Covid-19 Tracer

Adams County Integrated Health Care Services
05.2021 - 06.2022

Cashier

La Mexicana Super Market
11.2020 - 04.2021

Night Auditor

Ramada Inn
07.2015 - 09.2020

Front Desk Clerk

Quality Inn Hotel
01.2013 - 03.2015

High School Diploma -

Othello High School

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Yadira Espinoza