Summary
Overview
Work History
Skills
Languages
Timeline
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Rosa Mora

Bronx Ny

Summary

Dynamic and personable Front Desk Receptionist with a proven track record at City Club Hotel, excelling in customer service and office organization. Demonstrated ability to manage high-volume tasks with attention to detail, ensuring a welcoming environment for guests. Skilled in cash handling and fostering team collaboration, significantly enhancing visitor satisfaction.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

City Club Hotel
04.2022 - 11.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Team collaboration
  • Verbal and written communication
  • Office organization
  • Front office management

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Front Desk Receptionist

City Club Hotel
04.2022 - 11.2024

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Rosa Mora