Yessatmin Cruz

• Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
• Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
• Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
• Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
• Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.

I'm responsible for overseeing a group of six to ten associates and their daily operations. Hiring, training, supervising associates and providing ongoing coaching when needed. Establishing and enforcing policies and procedures to ensure good performance. Effectively handle complaints and escalations. Communicate with other departments to provide good customer interaction. Good verbal and written communication to effectively interact with customers and members in my team. In charge of performing associates reviews and follow with reporting in meetings.

• Interpret oral communication
• Interpret written communication
• Provide simultaneous and consecutive interpretations
• Ability to accurately and impartially translate messages
• Ability to communicate complex information with tact
• Ability to understand and review documents for accuracy