Summary
Overview
Work History
Education
Skills
Shadowing Experience
Timeline
Generic

Yessenia Beltran

Biology Graduate
Houston

Summary

Recent graduate with foundational knowledge in Biology and hands-on experience gained through academic projects and research. Demonstrates strong teamwork, problem-solving, and time-management. Hands-on experience in conducting experiments and supporting research objectives. Known for effective collaboration and adaptability in dynamic environments. Proficient in laboratory techniques, data analysis, and maintaining rigorous standards.

Overview

7
7
years of professional experience
11
11
years of post-secondary education
1
1
Language

Work History

Barista

Dutch Bros
12.2024 - Current
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained regular and consistent attendance and punctuality.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.


Pharmacy Tech Trainee

Specialty Rx Care Pharmacy
07.2023 - 01.2024
  • Maintained patient confidentiality through the HIPPA laws.
  • Assisted in contacting insurance companies and doctor offices and helping customers with any needs.
  • Process new or refill prescriptions.
  • Assisted pharmacist and pharmacy staff.
  • Operated POS to charge copayments.
  • Provide customer service to patients and other health care providers such as nurses, doctors, and pharmacies.
  • Assisted with managing the flow of supply; utilized Pioneer software to enter RX information.
  • Filling prescriptions and helping patients in person and over the phone.
  • Assisted pharmacist with entering prescriptions, filling, and labeling of medication bottles.
  • Stocked supplies such as prescription vials, Styrofoam boxes and ice packs for medications.
  • Entered inventory that was ordered on Excel.

Emergency Department Scribe

Houston Methodist Hospital
02.2023 - 05.2023
  • Knowledge of medical terminology.
  • Speed typing and active listening.
  • Documented medical history, such as CC, HPI, ROS and PMHx.
  • Assisted physicians in accessing patient's records.
  • Monitored and reported any medical data discrepancies to physicians.
  • Used EPIC to record patients medical and care plan.
  • Assisted physicians by entering EKG results of patients.

Checker

HEB
08.2021 - 12.2022
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Sales Associate

Dillard's
10.2019 - 01.2021
  • Managed returns, exchanges, and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
  • Managed inventory, ensuring optimal stock levels and timely reorders for continuous availability of best-selling fragrances.
  • Maintained up-to-date knowledge of competitor offerings for informed recommendations that met clients' unique preferences.
  • Boosted fragrance sales by providing personalized recommendations and demonstrating product usage.
  • Coordinated promotional events to showcase new product launches or seasonal offerings, attracting new clientele and increasing brand awareness.
  • Educated customers on proper fragrance application techniques to ensure optimal scent longevity and enjoyment.

Customer Service Representative/Data Entry

Sunrise Natural Foods
12.2018 - 10.2019
  • Retrieved information and performed data entry using QuickBooks.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed and organized documents for data entry tasks.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Created invoices and sales order for customers.
  • Assisted in product development by providing feedback from customers on desired features or improvements based on their needs and experiences.

Beauty Advisor

Ulta Beauty
11.2024 - 11
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Kept up to date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Education

Associates - Natural Sciences

Houston Community College
Stafford, TX
01.2018 - 05.2021

High School Diploma - undefined

Stafford High School
Stafford, TX
08.2014 - 05.2018

Bachelor of Science - Biology

University of Houston- Downtown
Houston, TX
08.2021 - Current

Skills

  • Organization and Multitasking
  • Documentation And Reporting
  • Teamwork and collaboration
  • Research and analysis
  • Chemical handling
  • Laboratory techniques
  • Scientific communication
  • Statistical software
  • Data collection
  • Lab techniques

Shadowing Experience

  • Dr. Likhari, Sweetwater, TX, Shadowed for a couple of weeks.
  • Dr. Patel, Shadowed during my grandmother's Basal Cell Carcinoma surgery.

Timeline

Barista

Dutch Bros
12.2024 - Current

Beauty Advisor

Ulta Beauty
11.2024 - 11

Pharmacy Tech Trainee

Specialty Rx Care Pharmacy
07.2023 - 01.2024

Emergency Department Scribe

Houston Methodist Hospital
02.2023 - 05.2023

Checker

HEB
08.2021 - 12.2022

Bachelor of Science - Biology

University of Houston- Downtown
08.2021 - Current

Sales Associate

Dillard's
10.2019 - 01.2021

Customer Service Representative/Data Entry

Sunrise Natural Foods
12.2018 - 10.2019

Associates - Natural Sciences

Houston Community College
01.2018 - 05.2021

High School Diploma - undefined

Stafford High School
08.2014 - 05.2018

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