Yessenia Cortes
Denton,TX
Summary
Experienced Pharmacy Technician eager to bring and utilize talent and expertise for this position. Successful in quickly, and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Proficient in meeting customer needs, and assisting pharmacists with preparing prescriptions. Safety-oriented and well-organized with solid experience coordinating and communicating with insurance providers, prescribers, and individuals to address issues. Excellent relationship-building and multitasking skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Certified Pharmacy Technician
CVS Pharmacy
04.2021 - Current
- Welcomed customers to the pharmacy, and answered questions relating to prescriptions utilizing exceptional customer service
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Resolved customer problems in-person or over telephone by providing assistance with placing orders, filling prescriptions, and third party billing.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information via telephone, fax, and email
- Assisted pharmacists by filling prescriptions for customers and responding to patient questions regarding prescription, medication, and insurance issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Completed paperwork, entering prescription and insurance or billing information into patient profiles
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy, ensuring proper standard procedures were utilized.
- Developed and implemented improvements to the pharmacy organization system
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Permanent Makeup Artist
The Permanent Makeup Lab (Owner)
04.2021 - 02.2023
- Communicated with clients via phone calls and emails to schedule client appointments.
- Explained to clients procedures and expectations based on service that was provided
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Demonstrated and explained use of different beauty products to educate customers.
- Used social media platforms to promote salon and services.
- Maintained regular client list and successfully handled walk-in customers.
- Demonstrated thorough knowledge of all salon products and services.
Education
Certification - Paralegal
Texas Tech University
Lubbock, TX05.2024
Bachelor of Arts - Psychology
University of North Texas
Denton, TX05.2022
High School Diploma -
Denton High School
Denton, TX05.2019
Skills
- Bilingual (Fluent- English and Spanish)
- Effective Customer Communication
- Problem-Solving Skills
- High-Volume Environment adaptation
- Organization and Prioritization
- Workflow Optimization
- Report Preparation
- Patient Confidentiality
- Recordkeeping Requirements
- Supervising Technicians
- Prescription Preparation
- Insurance Billing
- Inventory and Supply Management
Certification
- CPhT - Certified Pharmacy Technician
- APha - Immunizer Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Certified Pharmacy Technician
CVS Pharmacy
04.2021 - Current
Permanent Makeup Artist
The Permanent Makeup Lab (Owner)
04.2021 - 02.2023
Certification - Paralegal
Texas Tech University
Bachelor of Arts - Psychology
University of North Texas
High School Diploma -
Denton High School
- CPhT - Certified Pharmacy Technician
- APha - Immunizer Certification
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