Yessenia Cortes
Denton,TX
Summary
Versatile and detail-oriented professional with diverse experience in healthcare, business management, and legal support. Proven success as a Lead Pharmacy Technician, overseeing daily operations, mentoring staff, and ensuring compliance with regulatory standards. Entrepreneurial background as a Business Owner of a brow and lash studio, demonstrating strengths in client relations, team leadership, and business development. Previous experience as a Legal Assistant with strong skills in organization, document management, and administrative support. Adept at multitasking in fast-paced environments, with excellent communication, problem-solving, and leadership abilities.
Overview
4
4
years of professional experience
Work History
Brow and Lash Artist
The Ink and Lash Lab (Owner)
07.2025 - Current
- Executed advanced application techniques, ensuring precision and high-quality results for diverse clientele.
- Cultivated strong client relationships through personalized consultations, leading to increased client retention rates.
- Assessed and improved sanitation procedures to ensure compliance with health regulations and enhance client safety.
- Upsold additional services such as lash lifts, lash extensions, and brow lamination, boosting overall revenue for the salon.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
Lead Certified Pharmacy Technician
CVS Pharmacy
04.2021 - Current
- Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
- Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
- Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
- Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
- Ensured compliance with federal and state regulations regarding pharmaceutical practices, contributing to a successful inspection record.
Legal Assistant
Law Offices of Tim Powers
07.2024 - 08.2025
- Manage high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Translate at court hearings, appointments, and consultations to ensure proper communication between client and attorney.
- Improve communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increase client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Reduce errors in court filings by meticulously proofreading documents for accuracy before submission.
- Gather key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Increase team efficiency by coordinating schedules, managing court dates, and ensuring timely filing of legal documents.
- Ensure compliance with legal procedures and court requirements through diligent monitoring and application of rules.
- Streamlined office operations and reduced retrieval time by implementing efficient filing system for both physical and digital records.
- Facilitate client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
- Draft legal documents, including pleadings and motions, to support attorneys in various cases.
- Communicate pertinent information to clients via phone, email, and mail.
- Maintain strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Permanent Makeup Artist
The Permanent Makeup Lab (Owner)
04.2021 - 02.2023
- Supported salon operations by maintaining an inventory of necessary supplies and equipment.
- Established a loyal clientele base by delivering consistent, high-quality results for various permanent makeup services.
- Answered phone calls and emails to schedule client appointments.
- Maintained strict hygiene and safety standards during all procedures, promoting a clean and comfortable environment for clients.
- Streamlined appointment scheduling processes, maximizing efficiency within the salon workspace.
- Utilized advanced techniques such as microblading, micropigmentation, and powder brows to achieve optimal results for each client.
- Educated clients on proper aftercare procedures, reducing potential complications and enhancing long-term results.
Education
Certificate - Paralegal
Texas Tech University
11-2024
Bachelor of Arts - Psychology
University of North Texas
Denton, TX05-2022
High School Diploma -
Denton High School
Denton, TX05-2019
Skills
- Bilingual proficiency in Spanish
- Scheduling/Planning
- Physical/Digital Filing
- Skilled in client engagement
- Effective calendar coordination
- Prioritization of tasks
- Exceptional telephone etiquette
- Critical thinking
- Skilled in prioritizing competing responsibilities
- Exceptional customer service
- Organization and planning skills
- Strong interpersonal skills
Languages
Spanish
Native or Bilingual
Timeline
Brow and Lash Artist
The Ink and Lash Lab (Owner)
07.2025 - Current
Legal Assistant
Law Offices of Tim Powers
07.2024 - 08.2025
Lead Certified Pharmacy Technician
CVS Pharmacy
04.2021 - Current
Permanent Makeup Artist
The Permanent Makeup Lab (Owner)
04.2021 - 02.2023
Certificate - Paralegal
Texas Tech University
Bachelor of Arts - Psychology
University of North Texas
High School Diploma -
Denton High School
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