Yessenia DeJesus Gonzalez
Gainesville,GA
Summary
Compassionate healthcare support professional with an established background in diverse care environments, including direct patient support, administrative duties, and coordination of care services. Skilled in effective communication and fostering positive relationships with patients and team members. Demonstrated ability to improve patient satisfaction through personalized support and efficient resolution of concerns.
Overview
2
2
years of professional experience
Work History
Medical Observer
NGHS
Gainesville, GA
12.2023 - Current
- Monitored patients' progress throughout their stay in the hospital or clinic setting.
- Documented patient information accurately and efficiently in accordance with established protocols.
- Maintained a safe environment for patients by adhering to safety regulations and policies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Built strong and trusting rapport with clients and loved ones.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Performed basic, non-invasive medical assistant duties.
Cargo Specialist
Army Reserve
Athens , GA
12.2022 - Current
- Performed accurate and timely cargo loading and unloading operations in accordance with relevant safety regulations.
- Prepared manifests detailing quantity, weight, type of goods being shipped as well as their destination addresses.
- Inspected containers prior to loading to verify condition of packaging material used for securing goods during transit.
- Conducted regular quality checks on equipment used for packing and unpacking cargo items.
- Directed cargo loading to monitor even distribution of weight.
Front End Associate
Walmart
Oakwood, GA
01.2023 - 07.2023
- Processed customer transactions and provided excellent customer service.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Maintained clean and clutter-free front-end area.
- Operated register for cash, check, and credit card transactions, maintaining accuracy.
Education
High School Diploma -
West Hall High School
Oakwood, GA05-2023
Some College (No Degree) -
Brenau University
Gainesville, GASkills
- Data Collection
- Healthcare regulations
- HIPAA Compliance
- Customer Service
- Clinical safety
- Patient confidentiality
- Data Gathering
- Procedure Monitoring
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Medical Observer
NGHS
12.2023 - Current
Front End Associate
Walmart
01.2023 - 07.2023
Cargo Specialist
Army Reserve
12.2022 - Current
High School Diploma -
West Hall High School
Some College (No Degree) -
Brenau University
Similar Profiles
Carolina LopezCarolina Lopez
Patient Care Technician at NGHSPatient Care Technician at NGHS
Maneka MarsalisManeka Marsalis
Certified Nursing Assistant /Office Secretary at NGHSCertified Nursing Assistant /Office Secretary at NGHS
Stephany BarreraStephany Barrera
Cafe Worker at NGHSCafe Worker at NGHS
Theresa MitchellTheresa Mitchell
Certified Nursing Assistant at NGHSCertified Nursing Assistant at NGHS
John MurphyJohn Murphy
Owner at Murphy Mechanical Inc.Owner at Murphy Mechanical Inc.