Yessenia Diaz
Independence,MO
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
14
14
years of professional experience
Work History
Logistics Coordinator
World Fuel Services
04.2023 - Current
- Coordinated logistics operations to ensure timely delivery of fuel products and services.
- Managed inventory levels utilizing advanced supply chain management software for optimal efficiency.
- Developed and maintained relationships with carriers to enhance transportation reliability and cost-effectiveness.
- Streamlined shipping processes, reducing lead times through effective route planning and scheduling.
- Mentored junior staff on best practices in logistics coordination and compliance standards.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
Dispatcher
Truck Movers
05.2022 - 03.2023
- Coordinated daily dispatch operations to optimize resource allocation and enhance service delivery.
- Monitored real-time vehicle tracking systems to ensure timely response to customer inquiries.
- Mentored junior staff, fostering a culture of teamwork and continuous improvement within the team.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 50-80 fleet vehicles.
Receptionist
Allied Materials
10.2020 - 08.2021
- Provide customer service via telephone and email
- Skilled in order entry in several data entry programs
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
- Maintained organized filing system for confidential documents and client records.
- Coordinated office supply inventory, implementing cost-saving measures to streamline procurement.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Highway Sales Coordinator
Carter-Waters
08.2016 - 05.2020
- Provide customer service via telephone and email.
- Skilled in order entry in several data entry programs.
- Quote customers on product price and availability.
- Able to learn new product details, information, and coding.
- Utilizes Microsoft Word, Microsoft Excel and Microsoft Outlook on a daily basis.
- Maintaining and building customer relationships.
- Maintaining and updating reports to show current sales numbers.
Inside Sales Specialist
Dayton Superior
08.2016 - 04.2018
- Provide customer service via telephone and email.
- Skilled in order entry in several data entry programs.
- Quote customers on product price and availability.
- Able to learn new product details, information, and coding.
- Utilizes Microsoft Word, Microsoft Excel and Microsoft Outlook as well as Voice to inside on a daily basis.
- Responsible for answering incoming phone calls regarding product information, pricing, and more as well as outbound calls.
- Maintaining and building customer relationships.
- Obtaining and relating pricing and market information to my sales managers
Manager
Discovery Clothing
08.2015 - 08.2016
- Provide customer service to customers in the store.
- Cash handling and cashier experience.
- Able to answer any product and store information customer has.
- Able to process refunds and returns for customers
- Maintaining an organized work space
- Provide the best experience for any and all customers that walk through the doors.
- Did all opening and closing procedures for the day.
- Ensured all employees were on task and took breaks at correct times.
- Made change and counted all registers when cashiers were done with their shifts.
Inside Sales Specialist / Customer Service Representative
MBA Building Supplies
03.2013 - 06.2016
- Provide customer service via telephone and email.
- Skilled in order entry in several data entry programs.
- Quote customers on product price and availability.
- Lead sales representative.
- Able to learn new product details, information, and coding.
- Utilizes Microsoft Word, Microsoft Excel and Microsoft Outlook as well as Sales Force on a daily basis.
- Responsible for answering incoming phone calls regarding product information, pricing, and more as well as outbound calls.
- Maintaining and building customer relationships.
- Coordinating logistics in the Northeast territory
- Obtaining and relating pricing and market information to my sales managers.
Customer Service Representative
Need Insurance Plus more
08.2012 - 03.2013
- Worked closely with customers to provide knowledgeable information on product and helped with any insurance policy questions.
- Outbound sales calls as well as payment calls.
- Took payments from customers and submitted them to a third party.
- Maintained and build customer relationships.
- Responsible for answering incoming phone calls regarding product information, pricing, and more Provided translation services to non-English speaking customers.
Manager/Marketing Assistant
Rink side Family Entertainment Center
03.2012 - 08.2012
- Experienced reservationist.
- Experience in entering data into spreadsheets or Microsoft word.
- Supervised multiple employees for various different events
- Provides knowledgeable answers to clients regarding event pricing and availability inquiries.
- Scheduled, created, and supervised multiple large scale events from beginning construction to finish.
- Handles billing of events and computed total event cost before submitting to manager for approval. Facility manager who supervised a 15+ person staff.
- Accounting for Nickels and dimes. Counted all money from previous night and made deposits to the bank as well as handling petty cash for the company.
- Marketing assistant to the marketing director. In charge of creating flyers and posters as well as updating our website.
Education
GED -
HiSet
Kansas City, MO08-2022
Skills
- Able to provide customers with accurate knowledgeable information via email and telephone with 8 years of experience
- Completes tasks quickly, efficiently, and effectively
- Fluent in Spanish
- Competent and skilled in Microsoft Office
- Efficient at multitasking, and an agile learner
- Excellent phone skills
- Problem-solving
- Decision-making
- Logistics analysis
Languages
Spanish
Timeline
Logistics Coordinator
World Fuel Services
04.2023 - Current
Dispatcher
Truck Movers
05.2022 - 03.2023
Receptionist
Allied Materials
10.2020 - 08.2021
Highway Sales Coordinator
Carter-Waters
08.2016 - 05.2020
Inside Sales Specialist
Dayton Superior
08.2016 - 04.2018
Manager
Discovery Clothing
08.2015 - 08.2016
Inside Sales Specialist / Customer Service Representative
MBA Building Supplies
03.2013 - 06.2016
Customer Service Representative
Need Insurance Plus more
08.2012 - 03.2013
Manager/Marketing Assistant
Rink side Family Entertainment Center
03.2012 - 08.2012
GED -
HiSet