Yessenia Diaz
Broomfield,CO
Summary
Dynamic customer service expert and bilingual professional with 23 years of experience, including 13 years in leadership and management roles. Exceptional organizational skills and attention to detail complement a robust background in purchasing, accounts receivable, and administrative operations. Proficient in training teams, leading initiatives, solving complex problems, and fostering strong client relationships. Dedicated to continuous learning and committed to driving excellence in every endeavor.
Overview
25
25
years of professional experience
Work History
Amazon Lockers + Associate
Amazon
Superior, CO
09.2025 - Current
- Developed and implemented efficient inventory management processes to enhance accuracy and reduce discrepancies.
- Assisting customers with returns, refunds, and inquiries related to Amazon Locker + locations
- Collaborated with cross-functional teams to streamline order fulfillment workflows, improving overall operational efficiency.
- Mentored junior associates on best practices for customer service and problem resolution, fostering team development.
- Analyzed performance metrics to identify improvement areas, driving initiatives for enhanced productivity and service quality.
Office Manager
Doxa Academy
Melbourne, USA
11.2024 - 07.2025
- Oversee day-to-day office operations including scheduling, record-keeping, and communications.
- School Registrar, Manage student and staff files, ensuring compliance with school policies and regulatory standards. Managed documents by organizing, scanning, and filing records systematically. Serve as primary point of contact for parents, staff, and vendors, fostering positive relationships.
- Handle purchasing, billing, and bookkeeping tasks to support school operations, accurately processing transactions (cash, credit, debit) Led daily office operations and maintained efficient workflow.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with students.
- Resolved customer complaints or answered customers' questions.
- Entered and updated data into company databases accurately and efficiently.
- Developed and implemented administrative policies to improve organizational effectiveness.
Translator | Notary Public
Self-Employed Translator/Notary Public
Melbourne, USA
05.2009 - 07.2025
- Provided document translation (Spanish-English) and certified notary services.
- Performed wedding ceremonies and offered on-call teleconference translation services.
- Specialized in USCIS document translations for Spanish-speaking immigrants.
- Translated documents in various languages for clients and legal entities.
Customer Service Expert | Receptionist | Assistant Manager
Pure Life Nail Salon & Spa
Palm Bay, USA
09.2020 - 01.2023
- Supervised 5–15 nail technicians and managed spa operations in owner’s absence/presence.
- Trained and assisted new employees to ensure consistent service quality.
- Handled client relations, vendor communications, and supply management.
- Managed and maintained bookings (appointments), greeting clients, handling payments via credit card or cash, providing service info, and maintaining the reception area, quantifying achievements (e.g., Increased bookings and revenue by 60% and lowered wait times) Also, highlighting skills like multitasking, and customer service to show impact on client satisfaction and revenue, driving guest satisfaction through excellent service and promotions, all while ensuring health/safety compliance to showcase a holistic approach to wellness business growth.
Manager
Diaz Carpet and Vinyl Inc.
Melbourne, USA
08.2012 - 03.2017
- Supervised 7 flooring installation crews; managed projects start to finish.
- Created budgets, processed invoices, and handled employee payroll.
- Served as primary contact for clients, homebuilders, and superintendents.
- Conducted regular team meetings for up to 20 employees to ensure project alignment.
Administrative/Customer Service Representative
Florida Boy
Satellite Beach, USA
05.2008 - 02.2009
- Managed purchasing processes using computerized order systems.
- Negotiated pricing and maintained vendor relationships.
- Provided administrative support and maintained inventory control.
Purchasing/Accounts Receivable Manager
Water Safety Products Inc.
Melbourne Beach, USA
05.2001 - 02.2008
- Managed international accounts in Latin America and oversaw purchasing.
- Negotiated vendor contracts and maintained accurate financial records.
- Implemented software upgrades and generated monthly financial reports.
- Led accounts receivable functions, ensuring timely collection and accurate processing of payments.
- Streamlined invoicing processes, reducing discrepancies and improving payment cycles.
Education
High School Diploma -
Newtown High School
Elmhurst, NY06.1996
Skills
- Bilingual: Spanish-English (Oral/Written, Interpreter/Translator)
- Management and Supervision (Teams of 5–20 Employees)
- Expert Customer Service
- Data Entry type 45 wpm
- Purchasing and Accounts Receivable (A/R) Management
- Administrative Support and Office Management
- Strong Analytical and Problem-Solving Skills
- Reliable, Team Building and Collaboration, Trustworthy
- Software Proficiency: Windows Pro, Microsoft Office XP, Outlook Express, ASAP Apparel Visual & Classic, QuickBooks, PeopleSoft
- Punctual, Time management
- Self-Motivated, Multi-Task Oriented
- Work Planning and Prioritization
Accomplishments
- 600 Hours of Massage Therapy School
- FL Licensed Esthetician
Timeline
Amazon Lockers + Associate
Amazon
09.2025 - Current
Office Manager
Doxa Academy
11.2024 - 07.2025
Customer Service Expert | Receptionist | Assistant Manager
Pure Life Nail Salon & Spa
09.2020 - 01.2023
Manager
Diaz Carpet and Vinyl Inc.
08.2012 - 03.2017
Translator | Notary Public
Self-Employed Translator/Notary Public
05.2009 - 07.2025
Administrative/Customer Service Representative
Florida Boy
05.2008 - 02.2009
Purchasing/Accounts Receivable Manager
Water Safety Products Inc.
05.2001 - 02.2008
High School Diploma -
Newtown High School