Yessenia Everhart

• Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
• Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
• Scanned, priced and bagged customer orders quickly to keep lines moving.
• Assisted with training new cashiers and customer service team members to increase speed of onboarding.
• Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
• Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
• Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.

• Troubleshot specialized kitchen equipment issues to keep blenders and mixers operational.
• Designed new smoothie recipes and served to customers, remaining open to feedback and adapting when applicable.
• Trained new team members in applicable job duties and practices.
• Cleaned blenders, mopped and swept floors and stocked coolers.
• Created new shakes and smoothies using fresh, available produce to reach wide range of customer preferences.
• Provided quick and courteous service to customers, fulfilling smoothie orders to individual specifications.
• Welcomed and thanked guests to demonstrate appreciation for patronage.

• Troubleshot and resolved issues with cash registers, card scanners and printers
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
• Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
• Helped customers find specific products, answering questions and offering advice
• Served needs of as many as 70 patrons per shift, including collecting payments, tracking rewards and handling customer service issues
• Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
• Properly verified customer identification for alcohol or tobacco purchases

• Created communication strategies to meet client objectives
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
• Obtained scanned records and uploaded into company databases
• Identified and corrected data entry errors to prevent duplication across systems
• Verified and updated account information in company computer system
• Identified errors in data entry and related issues by mentioning to supervisors for resolution
• Transferred completed work to s for review supervisor and approval

• Built customer confidence by actively listening to their concerns and productively taking their orders.
• Replenished merchandise shelves with items from the stockroom.
• Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
• Built and maintained effective relationships with peers and upper management.
• Guaranteed positive customer experiences and resolved all customer complaints.
• Managed cash stock and inventory balances accurately.
  Took special orders in person and over the phone to generate of additional revenue.
• Worked as a team member performing cashier duties, product assistance and cleaning.
• Maintained adequate cash supply in cash drawers in multiple checkout stations.
• Processed an average of 60-80 transactions each day in a timely manner.

Kept the showroom clean and maintained neat, orderly product displays.