Yessenia Garcia
Dallas,TX
Summary
Driven Administrative Manager offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.
Overview
8
8
years of professional experience
Work History
Administrative Manager
Prospect Airport Service, DFW Int'l Airport
Dallas, Texas
02.2019 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Assigned tasks and directed team of office clerks.
- Managed team member schedules and work assignments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Effectively supervised staff by implementing company policies, protocols, work rules and disciplinary action.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
- Conducted departure and arrival briefings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Helped employees register for benefits programs using online portals.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Oversaw ticketing, gate and ramp services.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Badge and Parking Office Authorized Signatory
Executive Administrative Assistant
Copart Auto Auctions
Addison, Texas
03.2018 - 02.2019
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Transcribed phone messages and relayed to appropriate personnel.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Created expense reports, budgets and filing systems for management team.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Trained junior office staff in correct procedures and reporting requirements.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Administrative Assistant
Advantage Academy Charter School
Grand Prairie, TX
11.2016 - 03.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Answered and quickly redirected large volume of calls on central system.
- Established administrative work procedures to track staff's daily tasks.
- Created and implemented standard operating procedures for records handling.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.
Work Study Student/Receptionist
Mountain View Community College
Dallas, Texas
07.2014 - 12.2016
- Interacted respectfully with others to offer ideas, identify issues and provide assistance.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported students with helpful study habits and exam strategies.
- Used positive reinforcement, repetition and review to help students master challenging material.
- Created study guides and plans for student exam preparation based on self-designed practice tests and school curricula.
- Organized group tutoring sessions to help students struggling in similar areas.
Education
Associate of Science - Business Administration And Management
Mountain View College
Dallas, TX09.2022
High School Diploma -
Advantage Academy Charter School
Grand Prairie06.2014
Skills
- Hiring and Training
- Microsoft Office Suite
- Multitasking and Organization
- Scheduling and Coordinating Management
- Customer Service
- Critical Thinking
- HR Support
- Employee Coaching and Motivation
- Verbal and Written Communication
- Administrative Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Manager
Prospect Airport Service, DFW Int'l Airport
02.2019 - Current
Executive Administrative Assistant
Copart Auto Auctions
03.2018 - 02.2019
Administrative Assistant
Advantage Academy Charter School
11.2016 - 03.2018
Work Study Student/Receptionist
Mountain View Community College
07.2014 - 12.2016
Associate of Science - Business Administration And Management
Mountain View College
High School Diploma -
Advantage Academy Charter School
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