Yessenia Gomez
Santa Ana,CA
Summary
Diligent, team-oriented, and reliable manager and mentor professional with over 5 years of customer service experience. Committed to empowering employees to deliver exceptional customer experiences. Possessing natural leadership ability and a passion for motivating team members, consistently presenting a positive image. Takes ownership of customer escalations and problem-resolution effortlessly, while also mentoring and educating the team to meet goals with pride. Eager to continue learning and utilizing new skills efficiently.
Overview
5
5
years of professional experience
Work History
Mentor
Circle K
2023.03 - Current
- Enhance mentee performance by providing personalized guidance and support.
- Offer constructive feedback on mentee progress, enabling them to enhance their skills and potential.
- Serve as role model for mentees by demonstrating strong values and ethical standards.
- Guide mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Ensure incoming managers are prepared with all the necessary skills to run their own store and employees.
Manager
Circle K
2021.06 - Current
- Began at a C-store and made my way up to an A store withing two years.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed a relationship with all vendors and suppliers to ensure there is no stocking issues and have satisfied customers.
Dual Store Manager
Circle K
2024.03 - 2024.04
- Managed payroll processes accurately while adhering to budgetary constraints set forth by upper management.
- Mentored Assistant managers, fostering their professional growth through guidance on best practices in retail management techniques.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems.
Assistant Manager
Chevron Extra Mile
2019.10 - 2021.06
- Assisted General Manager in administering policies and practices in areas such as compliance, safety, and quality assurance
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes
- Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store
- Assisted with daily store paperwork and invoices
- Helped out with money ordering, as well as ordering supplies and merchandise to insure great customer service and insure our team has the necessary tools to work safely and efficiently.
Education
ASSOCIATE OF SCIENCE - COMMUNICATIONS -
Santa Ana College
Santa Ana, CA06.2012
Skills
- Excellent customer service
- Team leadership
- Excellent multi-tasker
- Inventory control
- Strong communication skills
- Approachable
- Reliable and dependable
- Teamwork and Collaboration
Additional Information
Employee training
Develop employee knowledge
Fast hands on learner
Timeline
Dual Store Manager
Circle K
2024.03 - 2024.04
Mentor
Circle K
2023.03 - Current
Manager
Circle K
2021.06 - Current
Assistant Manager
Chevron Extra Mile
2019.10 - 2021.06
ASSOCIATE OF SCIENCE - COMMUNICATIONS -
Santa Ana College
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