Yessenia Lopez
Montebello,CA
Summary
Organized and dedicated Store Manager, with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Ross Stores
09.2019 - Current
- Maintained personnel records and updated internal databases to support document management.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Retail Store Manager
Ross Stores
06.2017 - 09.2019
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Assistant Store Manager
Ross Stores
06.2016 - 06.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School Diploma -
Gardena Senior High School
Gardena, CA07.2006
Skills
- Retail Employee Training
- Hiring and Training
- Goal Setting
- Coaching and Mentoring
- Performance Monitoring
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Retail Store Manager
Ross Stores
09.2019 - Current
Retail Store Manager
Ross Stores
06.2017 - 09.2019
Assistant Store Manager
Ross Stores
06.2016 - 06.2017
High School Diploma -
Gardena Senior High School
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