Yessenia Lopez
Scottsdale ,AZ
Summary
Dedicated and results-driven customer service professional with years of experience in delivering exceptional service and fostering positive client relationships. Adept at resolving conflicts with a calm and diplomatic approach, ensuring customer satisfaction while maintaining company policies. Proven ability to collaborate effectively within diverse teams to achieve common goals and drive business success. Committed to leveraging strong communication skills and a customer-focused mindset to contribute to a dynamic organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Car Salesman
Titan Auto Sales
08.2022 - Current
- Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements
- Used consultative sales process to match customers with vehicles suiting their needs
- Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase
- Researched new automotive releases to maintain knowledge of new products and trends
- Informed customers of associated dealer services and products such as extended warranties
Loan Officer
New American Funding
11.2021 - 08.2022
- Prospected new mortgage lending opportunities
- Developed and maintained successful relationships with business referral sources
- Communicated with and advised clients and partners during various stages of the loan process
- Ensured exceptional client experience by overseeing loan process from origination through closing
- Utilized training materials, reference tools, and other resources to provide accurate up-to-date loan program / policy information to clients and partners
Loan Officer
Mr. Cooper
01.2021 - 12.2021
- Prospected new mortgage lending opportunities
- Developed and maintained successful relationships with business referral sources
- Communicated with and advised clients and partners during various stages of the loan process
- Ensured exceptional client experience by overseeing loan process from origination through closing
- Utilized training materials, reference tools, and other resources to provide accurate up-to-date loan program / policy information to clients and partners
Real Estate Agent
Homesmart Realty
12.2018 - 01.2021
- Present purchase offers to sellers for consideration
- Negotiate prices or other sales terms
- Compare a property with similar properties that have recently sold to determine its competitive market price
- Advise clients on market conditions, prices, mortgages, legal requirements, and related matters
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services
- Develop content for sales presentations and other materials
- Accompany buyers during visits to and inspections of property, and advise them on the suitability and value of the property they are visiting
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases
Administrative Assistant/Receptionist
Ocean Property Management
12.2017 - 12.2018
- Successfully managed a twelve-line phone system in a timely fashion
- Assisted departments in keeping client information organized and filed
- Cheerfully greeted clients, investors, and staff daily
- Managed inventory of office and breakroom supplies
- Efficiently trained new administrative assistant
- Effectively communicated with clients and staff
Education
Associate of Arts -
Scottsdale Community College
Scottsdale, AZ01.2016
High School Diploma -
Irvine High School
Irvine, CA01.2014
Skills
- Bilingual-Spanish
- Customer Service
- Detail Orientated
- Adaptiblity
- Administrative Support
- Data Entry
- Excel
- Sales
- Marketing
- Loan Officer Experience
- Loan Origination
- Fair Housing Regulations
- Microsoft Outlook
- Microsoft Excel
- Microsoft Office Suite
- Relationship Builder
- Customer Service Mindset
- Independent Initiative
- Data Management
Certification
- Real Estate License, 02/01/19, 02/01/22
- NMLS, Present
- Life Insurance License, Present
Timeline
Car Salesman
Titan Auto Sales
08.2022 - Current
Loan Officer
New American Funding
11.2021 - 08.2022
Loan Officer
Mr. Cooper
01.2021 - 12.2021
Real Estate Agent
Homesmart Realty
12.2018 - 01.2021
Administrative Assistant/Receptionist
Ocean Property Management
12.2017 - 12.2018
High School Diploma -
Irvine High School
Associate of Arts -
Scottsdale Community College
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