Summary
Work History
Education
Skills
Timeline
Generic

Yessenia Lozoya

Fresno,CA

Summary

Newly certified nurse assistant, with over three months of experience as a volunteer in a hospital setting. Eager to leverage these skills in a dedicated support role. Demonstrating strong interpersonal and communication skills in customer service. This included customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Work History

Volunteer

Community Reginal Medical Center
  • Assist PCT’s with personal Hygiene, daily bed baths, change of soiled lines, shaving and grooming.
  • Assist PCT’s with mobility and transfer assistance.
  • Assist PCT’s with turning and repositioning for comfort and proving emotional support.
  • Feeding and meal assistance

Accounting Assistant

Certified Freight Xpress
Fresno, CA
  • Carefully and accurately performed a variety of accounting, bookkeeping, and office tasks.
  • Performed accounting procedures and utilized accounting software programs to process business transactions.
  • Entered key data of financial transactions in software.
  • Supported the team by assisting with organizing paperwork accordingly.
  • Answer phone call, and transfer accordingly.

Amazon Delivery Driver

S&J Logistics
Fresno, CA
  • Responsible for maintenance of vehicles, including safety checks and passing marks in inspection.
  • Helping plan efficient routes and delivery, saving time and maximize deliver fuel cost.
  • Follow all applicable procedures when handling complains from customer or other drivers regarding product delivery issue – Reports.
  • Executed safe/fast deliveries to homes and businesses.

Flooring Associate

Home Depot
Fresno, CA
  • Assist customers find products throughout the store.
  • Stock and relocate merchandise to attract customers.
  • Responsible to keeping my department clean and tidy.
  • Place customer orders with accuracy.

Education

Certified Nurse Assistant -

Fresno, CA

Phlebotomy Technician Certification -

Fresno, CA

High School Diploma -

Fresno, CA

Skills

  • Bilingual in Spanish and English
  • Critical thinking
  • Interpersonal communication
  • Microsoft Word proficiency
  • Adaptability
  • Customer service excellence
  • Attention to detail
  • Problem-solving skills
  • PowerPoint proficiency

Timeline

Volunteer

Community Reginal Medical Center

Accounting Assistant

Certified Freight Xpress

Amazon Delivery Driver

S&J Logistics

Flooring Associate

Home Depot

Certified Nurse Assistant -

Phlebotomy Technician Certification -

High School Diploma -

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