Yessenia Lugo
The Bronx,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Aiming to bring meaningful change in the educational system by bringing passion, enthusiasm, and self-motivation to work.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Food Bank For New York City
Bronx, NY
05.2015 - 08.2018
- Knowledge of programs with HRA Pod
- Determined the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact-gathering
- Maintained current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiated process and advocated on behalf of my clients.
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Participated in community events related to social services outreach initiatives.
- Prepared detailed reports outlining the reasons why an individual was denied benefits.
Cashier/customer Service
Gap Inc.
Manhattan, NY
05.2014 - 11.2015
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Counted and balanced cashier drawers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Worked closely with front-end staff to assist customers.
Call Center Representative
Food Bank For New York City
The Bronx, NY
05.2014 - 06.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed outbound calling campaigns to promote new products or services.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Developed effective working relationships with team members across multiple departments.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged in conversation with customers to understand needs, resolve issues and answer concerned questions.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Intake Coordinator
Food Bank For New York City
Bronx, NY
01.2012 - 05.2014
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Answered and logged incoming inquiries via phone, fax and email.
- Empowered clients to negotiate with resource providers and make decisions on own behalf.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
Pharmacy technician
Mathers Hospital
Port Jefferson, NY
03.2006 - 11.2010
- Handled prescription orders over the phone and in person
- Worked with health professionals and customers
- Helped mix medicines, add a valve IV, count pills, measure medication, label and give instructions for medicine
- Managed drug and supply inventories
- Exhibited proficiency in IV and Chemo compounding
- Conducted routine inspections of medication storage locations
- Regularly stocked shelves, rotated stock, and checked for expired medications
- Completed new and updated patient profiles, including lists of patient medications
- Monitored the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff
- Received written prescription or refill requests and verified that information is complete and accurate
- Prepacked bulk medicines, filled bottles with prescribed medications, and typed and affixed labels
- Answered telephones, responding to questions or requests
- Maintained proper storage and security conditions for drugs
- Filled all Pyxis carts on all floors of the hospital for nursing staff
- Delivered I.V
- Medication and ensured that all nursing stations were fully equipped with the necessary equipment.
Assistant manager/ Teacher
La Petit Day Care
Six Folks, NC
01.2000 - 01.2004
- Received payments from parents for payment towards daycare services
- Ensured all children's needs were met including adhering to specific instructions from parents
- Ordered necessary supplies used by the educators
- Ensured attendance was taken daily
- Promoted to Assistant Manager and ensured policies and procedures were followed and implemented.
Pharmacy Technician/Cashier
Eckerd Pharmacy
Springhill, FL
01.1997 - 01.1999
- Received all prescriptions from customers and filled requests according to legal standards
- Assisted customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
- Double-checked orders and actual medications dispensed to ensure accuracy
- Requested clarification, when necessary, of written prescriptions from physicians
- Conducted monetary transactions for payment of medications dispensed.
Education
Bachelor's in Applied Science - Criminal Justice/ Human Service
Monroe College
06-2022
Skills
- Critical Thinking Skills
- Problem-Solving Skills
- Teamwork
- Organization Skills
- Creativity
- Emotional Intelligence
- Quick learner
- Bilingual, in English and Spanish
- Data Analysis
- Excellent customer service skills
References
- Olga Olearias, Olarios@matherhospital.org (Director)
- Janine Jones, (850) 528-6819
- Issa Skinner, (917) 227-8727
- Shelly Collazo (929)230-2703 Scollazo@foodbanknyc.org
Certification
Certificate of completion
Yessenia Lugo
No.ooo1114923
Course Caring for Children Who Have Been Sexually Abused
Completed On:
September 19, 2022
Certificate of completion
Yessenia Lugo
No.0001114994
Family Dynamics In Foster Care
September 9, 2022
Timeline
Eligibility Specialist
Food Bank For New York City
05.2015 - 08.2018
Call Center Representative
Food Bank For New York City
05.2014 - 06.2015
Cashier/customer Service
Gap Inc.
05.2014 - 11.2015
Intake Coordinator
Food Bank For New York City
01.2012 - 05.2014
Pharmacy technician
Mathers Hospital
03.2006 - 11.2010
Assistant manager/ Teacher
La Petit Day Care
01.2000 - 01.2004
Pharmacy Technician/Cashier
Eckerd Pharmacy
01.1997 - 01.1999
Bachelor's in Applied Science - Criminal Justice/ Human Service
Monroe College
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