Summary
Overview
Work History
Education
Work Availability
Quote
Skills
Timeline
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Yessenia Martinez

Queens,NY

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Housekeeper Supervisor

Hilton Hotel
Hoffman Estates, NY
09.2022 - 10.2023
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Responded to requests from guests regarding housekeeping needs.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Ensured that all health standards were met during cleaning operations.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Maintained and organized cleaning supplies stock.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.

Housekeeper

Hotel Hilton
Hoffman Estates, IL
09.2021 - 09.2023
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, and tidied up rooms.
  • Guest rooms store amenities such as soap, shampoo, and toilet paper.
  • Organized closets with hangers for guests' clothing items.
  • Responded to requests from guests regarding housekeeping needs.
  • Delivered ironing boards, baby cribs, and rollaway beds to guests' rooms.
  • Communicated with the maintenance team on damages to repair.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.

Education

GED -

Esfuerzo Sampedrano
Honduras
01.2020

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Skills

  • Vacuuming and sweeping
  • Training and mentoring
  • Cleaning bathrooms
  • Cleaning and sanitation
  • Materials requisition
  • Preventive Maintenance

Timeline

Housekeeper Supervisor

Hilton Hotel
09.2022 - 10.2023

Housekeeper

Hotel Hilton
09.2021 - 09.2023

GED -

Esfuerzo Sampedrano

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Yessenia Martinez