Yessenia Medina
Summary
Experience in customer service and food handling. Excelled in maintaining high sanitation standards and resolving customer complaints, and enhancing loyalty. Fluent in bilingual communication. Demonstrated adaptability and strong relationship-building skills, contributing to increased productivity and a positive team environment.
Overview
6
6
years of professional experience
Work History
Food Handler, Cashier
VSattui Winery
06.2023 - 11.2024
- Collaborated with team members to maintain a smooth workflow during peak service hours,
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Cleaned and sanitized dishes and utensils, consistently keeping supplies on hand for expected customer loads.
- Greeted customers entering and responded promptly to customer needs.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Welcomed customers and helped determine their needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with Spanish-language inquiries in a timely and helpful way making them feel as comfortable as possible.
Wine Bottler
Fuentes Staffing & Co.
01.2022 - 11.2022
- Operated various bottling machinery accurately, minimizing errors and maintaining smooth production flow.
- Demonstrated a strong work ethic by consistently arriving on time, and performing tasks with minimal supervision while maintaining focus on quality and safety.
- Contributed to a cleaner, more organized workspace by consistently following sanitation guidelines and keeping the bottling area tidy.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced waste.
Senior Assistant
Piners Nursing Home
01.2019 - 11.2019
- Often was super kind and helpful towards seniors
- Helped with necessities in a polite way
- Played games, and had many conversations
Education
High School Diploma -
Napa High School
Napa, CA06-2024
Skills
- Safe food handling
- Customer service
- Order taking
- Event preparation
- Opening and closing procedures
- Safe handling guidelines
- Active listening
- Complaint handling
- Fluent bilingualism
- [Spanish] translation
- Strong communication skills
- Adaptable to change
- Fast learner
- Relationship building
- Helpful
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Handler, Cashier
VSattui Winery
06.2023 - 11.2024
Wine Bottler
Fuentes Staffing & Co.
01.2022 - 11.2022
Senior Assistant
Piners Nursing Home
01.2019 - 11.2019
High School Diploma -
Napa High School
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