Yessenia Navarrete
Oxnard,CA
Summary
Accomplished Store Manager with a proven track record at New Balance Athletic Shoe, enhancing customer satisfaction and team cohesion through expert training and mentoring. Skilled in inventory management and store merchandising, I significantly boosted sales and streamlined operations. Known for exceptional problem-solving and customer relations, I foster a culture of achievement and growth.
Overview
17
17
years of professional experience
Work History
Store Manager
New Balance Athletic Shoe
10.2009 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new store employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new Store Managers during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for employees, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached employees in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Cash Management Specialist
Circuit City Stores
09.2008 - 03.2009
- Managed daily cash operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
Front Office Manager
After Hours Dentistry
01.2006 - 06.2008
- Facilitated communication between staff members to encourage teamwork and foster a positive work environment conducive to collaboration.
- Maintained accurate patient records using electronic health record systems, ensuring data integrity while adhering to privacy standards as required by HIPAA regulations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed patient billing processes for timely, accurate payments.
Education
No Degree - Sociology
Ventura College
Ventura, CAHigh School Diploma -
Oxnard High School
Oxnard, CA06.2005
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Inventory Management
- Store Merchandising
- Retail Inventory Management
- Recruitment and hiring
- Payroll Management
- Culture development
Accomplishments
- Increased sales by coaching department managers on new merchandising standards.
- Managed a team of 80 cashiers for $3 million dollar New York City Marathon event for 3 years in a row.
-Was responsible for all cash flow in and out of event. Conducted nightly bank deposits.
- Communicated daily reports against sales goals.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
New Balance Athletic Shoe
10.2009 - 07.2022
Cash Management Specialist
Circuit City Stores
09.2008 - 03.2009
Front Office Manager
After Hours Dentistry
01.2006 - 06.2008
No Degree - Sociology
Ventura College
High School Diploma -
Oxnard High School
Similar Profiles
Alexandra MalekAlexandra Malek
Sales Assistant at New Balance Athletic ShoeSales Assistant at New Balance Athletic Shoe
Justin McGeeJustin McGee
Enablement Specialist, Training at New Balance Athletic Shoe, Inc.Enablement Specialist, Training at New Balance Athletic Shoe, Inc.
LISA FRANCISLISA FRANCIS
Associate at New Balance Athletic ShoeAssociate at New Balance Athletic Shoe
Cari McPheetersCari McPheeters
Aviation Structural Mechanic PO1 at United States NavyAviation Structural Mechanic PO1 at United States Navy
Yadira GonzalezYadira Gonzalez
Administrative Assistant II to Directors at Northrop Grumman Aerospace SystemsAdministrative Assistant II to Directors at Northrop Grumman Aerospace Systems